Store Manager| Aesop Saks Fifth Avenue | Full Time

Aesop has cultivated an inspiring and inclusive environment for over 35 years. Since 2023, Aesop has been part of the L'Oréal Groupe (founded 1909), home to 37 global brands including Kiehl's, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris, offering wide-ranging opportunities for long-term career growth. Aesop's approach to skin care involves meticulous attention to detail and efficacious ingredients; the same meticulous approach guides recruitment, seeking considered individuals who bring out the best in themselves and others. Aesop is a certified B Corp, committed to balancing people, planet and profit.

About the role

As Store Manager, you will be pivotal in cultivating exceptional experiences. We seek an entrepreneurial, customer-focused leader with excellent commercial acumen, a deep passion for Aesop's unique values, and a proven ability to inspire, coach, and build a high-performing team in a dynamic retail environment.

Responsibilities

Drive Performance & Growth (30%)

• In collaboration with the Retail Business Manager, define and communicate SMART quarterly performance goals for the store and the team
• Develop and manage monthly commercial plans for each Retail Consultant, meticulously tracking and measuring performance to drive results
• Facilitate daily briefings to align on priorities, targets, share feedback and communicate updates, fostering a high-performance team
• Act with a merchant mindset, understanding key business drivers and demonstrating organizational agility to consistently meet and exceed commercial targets
• Activate tactical campaigns and ensure successful integration of new products through in-store training, driving KPI performance and behavioral change
• Collaborate with fellow Store Managers to share best practices and contribute to the overall commercial success of the market

Develop Talent (30%)

• Monitor and manage team performance, working closely with Retail Business Manager and Trainer to ensure capabilities and values are consistently upheld through training, feedback and performance coaching
• Spend 80% of working week on the shop floor, observing and coaching the team
• Partner on talent development and succession plans to promote growth and retention

Lead Customer Experience (20%)

• Inspire and enable the team to consistently deliver the Aesop customer experience by role modelling excellence, observing team and customer interactions, and delivering ongoing training, feedback and coaching
• Analyze customer feedback through Voice of the Customer data and take action to enhance the customer experience in store
• Collaborate with Marketing, Visual Merchandising and Retail Business Manager to ensure strategic planning and execution of visual merchandising and marketing initiatives

Select & Onboard (10%)

• Participate in the Retail Consultant recruitment process, ensuring selection of candidates who align with Aesop culture and are appropriate for the store
• Take responsibility for signing off Retail Consultant induction and probation, ensuring required capabilities are achieved

Manage Operations (10%)

• Ensure efficient store operations, prioritizing time on the shop floor with customers and consultants
• Uphold Aesop's retail standards, including grooming guidelines and the five senses experience

Requirements

• Proven 4+ years of experience successfully leading and motivating a team in a customer and sales-focused retail or hospitality environment
• Excellent commercial acumen, with the ability to define, role model, and monitor behaviors that achieve sales targets and KPIs
• Natural ability to lead the creative art of selling through exceptional conversations and cross-category sales
• Accomplished at coaching, providing feedback, and building teams that drive both employee and customer retention
• Ability to work full time on-site, with a regular schedule of Tuesday through Saturday, inclusive of opening and closing shifts (schedule subject to change based on business needs)
• Physical requirements: must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis

Benefits & Pay

• Hourly range: $33.65 – $36.79
• Monthly Incentive Program – eligible based on sales performance for the month
• Time Off – eligible for vacation; depending on locality, eligible for Paid Time Off or Paid Sick Leave (allotments dependent on local laws)
• Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups
• Access to Mental Health & Wellness Programs