Store Manager | Aesop Century City | Full Time

About the role

Aesop has been part of the L'Oréal Groupe since 2023, a company founded in 1909 by Eugene Schueller and home to 37 global brands including Kiehl’s, Lancôme, SkinCeuticals, Nyx, YSL, and L'Oréal Paris. We strive for long-term career growth and sustainability, becoming a certified B Corp.

Responsibilities

• Drive Performance & Growth (30%): Define and communicate SMART quarterly performance goals for the store and team. Develop and manage monthly commercial plans for each Retail Consultant, tracking and measuring performance to drive results. Facilitate daily briefings to align on priorities, targets, share feedback, and communicate updates. Act with a merchant mindset to consistently meet and exceed commercial targets. Collaborate with fellow Store Managers to share best practices and contribute to the overall commercial success of the market.
• Develop Talent (30%): Monitor and manage the performance of your team, working closely with the Retail Business Manager and Trainer to ensure capabilities and values are consistently upheld through training, feedback, and performance coaching. Spend 80% of your working week on the shop floor, observing and coaching your team. Partner on talent development and succession plans to promote growth and retention.
• Lead Customer Experience (20%): Inspire and enable your team to consistently deliver the Aesop customer experience by role modeling excellence, observing team and customer interactions, and delivering ongoing training, feedback, and coaching. Analyze customer feedback through Voice of the Customer data and take action to enhance the customer experience in store. Collaborate with Marketing, Visual Merchandising, and Retail Business Manager to ensure strategic planning and execution of visual merchandising and marketing initiatives.
• Select & Onboard (10%): Participate in the Retail Consultant recruitment process, ensuring candidates align with Aesop culture and are appropriate for your store. Take responsibility for signing off Retail Consultant induction and probation, ensuring required capabilities are achieved.
• Manage Operations (10%): Ensure efficient store operations, prioritizing time on the shop floor with customers and consultants. Uphold Aesop’s retail standards, including grooming guidelines and the five senses experience.

Requirements

Proven 4+ years of experience successfully leading and motivating a team in a customer and sales-focused retail or hospitality environment. Excellent commercial acumen, with the ability to define, role model, and monitor behaviors that achieve sales targets and KPIs. Accomplished at coaching, providing feedback, and building teams that drive both employee and customer retention.

Qualifications

Not specified.

Skills

Not specified.

Benefits

Hourly range: $37.50 - 40.87 ($78,000 - $85,000)

Monthly Incentive Program - eligible for Monthly Incentive Program based on sales performance for the month

Time Off - eligible for vacation, depending on locality

Access to Company Perks (VIP Access to L'Oréal’s Internal Shop for Discounted Products)

Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

Employee Resource Groups Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.