Store Manager 654

Hourly pay: $15.00 - $19.50

About the role

The Store Manager oversees and is responsible for the store's sales efforts in each department in the store and supervises the store's overall operation to ensure efficiency and profitability. Enforces, conveys, and upholds the organization's policies, goals, and standards to the store's sales team to meet sales goals. The Store Manager consistently communicates with the District Sales Manager and the Store Support Center to drive initiatives and business growth. Represents the company's brand in appearance, attitude, and professionalism portrayed to employees, customers, and the community. The Store Manager is knowledgeable in each product area or department in the store and is passionate about giving outstanding customer service and promoting the merchandise in stores.

Responsibilities

• Drive store sales and sales goals, consistently focused on company growth.
• Manage and control the assets of the company by managing their designated store.
• Direct and oversee entire sales efforts in the store.
• Train and mentor store associates in sales strategies and skills.
• Stay constantly and consistently acquainted with all aspects of the store including sales statistics, inventory, and expenses that together produce profit.
• Consult and collaborate with District Sales Manager as needed in establishing and enforcing policies, goals, and procedures.
• Direct staff to ensure all responsibilities and standards in each department are completed.
• Mentor and cultivate a team of outstanding Sales Associates, Assistant Managers, and Managers in Training.
• Carry out personnel recruiting, hiring, training, discipline, and evaluation.
• Manage the store's payroll and schedule to ensure the store is meeting labor goals.
• Maintain proper security for the store; partner with Asset Protection to prevent theft and lower shrink.
• Communicate with District Sales Manager and keep them informed as to inventory movement, driving inventory goals and strategies.
• Provide information and consistently and vigorously follow through on all marketing and advertising plans; stay aware of customer trends.
• Keep abreast of competition and new ideas, and stay informed on community-related events to take advantage of potential opportunities.
• Produce and give extraordinary customer service, including helping customers as they enter the store and assisting multiple customers during peak periods.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management of potential fraud risk.

Supervisory Responsibilities

• Manage subordinate supervisors and non-management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training.
• Responsible for the overall direction, coordination, and evaluation of this unit.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

• Bachelor's degree in business or a related field or equivalent experience.
• Experience working in a retail environment, preferably in footwear and athletic apparel.
• Experience in managing and cultivating a sales team.
• 3-5 years of customer service experience.
• 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Analytical thinker with demonstrated business acumen.
• Ability to problem solve and juggle multiple tasks and priorities.
• A strong commitment to customer service.
• Strong leadership and communication skills.