Store Management - Great Mall of Milpitas, Milpitas, CA

Job Summary

As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high‑performance team, and delivering exceptional customer experiences. You’ll have the autonomy to shape the store’s success and contribute to our company’s growth.

Key Responsibilities

• Recruit, train, and develop a motivated team; foster a positive work environment, set clear goals, and provide ongoing feedback.
• Create an exceptional shopping experience by addressing customer needs, resolving issues, and maintaining high standards of service.
• Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Oversee daily operations including inventory management, visual merchandising, and store maintenance; ensure compliance with company policies, procedures, and health & safety regulations.
• Manage store budgets, control expenses, and analyze sales data to optimize performance and drive revenue growth.
• Implement local marketing initiatives and build strong community relationships to enhance brand presence and attract new customers.
• Stay current with industry trends and competitor activities; identify improvement opportunities and implement innovative solutions.
• Perform additional duties and projects as required.

Qualifications

• Proven experience as a Retail Store Manager or similar role with a track record of achieving sales targets and managing a team.
• Strong leadership abilities with excellent communication, interpersonal, and organizational skills.
• Passion for delivering outstanding customer service and creating memorable shopping experiences.
• Ability to analyze sales data, manage budgets, and make data‑driven decisions.
• Willingness to work flexible hours, including weekends and holidays.
• Proficiency in retail management software and basic computer applications.

Minimum Requirements

• Assistant Store Manager: Open availability for opening and closing shifts (mornings, days, nights); minimum 5‑day work week; average 44‑hour week, increasing during peak periods.
• Supervisor: Open availability for opening and closing shifts; minimum 5‑day work week; minimum 30‑hour work week; availability on weekends and holidays.
• Punctuality and regular attendance consistent with company policies.
• Reliable transportation.
• Clear spoken English; ability to read, write, and perform business‑related mathematics in English.
• May be required to relocate within the company’s network based on operational needs and career growth.

Physical Demands

• Prolonged standing (approximately 5–14 hours per day); longer periods during peak sales periods.
• Stooping, kneeling, reaching, and pulling to place or stock merchandise.
• Climbing ladders or stairs to stock or retrieve merchandise.
• Lifting items weighing 5–25 lb regularly; occasional heavier loads.
• Good vision, including color differentiation.
• Work environment: moderately noisy retail setting.

Education

High School Diploma or GED equivalent; 2+ years’ experience in retail leadership strongly preferred; or equivalent combination of education and experience.

Compensation

Assistant Manager pay range: $19.38 – $22.50 per hour with bonus opportunities if store KPIs are met. Supervisor pay: $20.50 per hour. All roles are eligible for the company 401(k) plan. Full‑time employees receive medical, dental, vision, sick leave, parental leave, and company‑paid time off.

Benefits

• Comprehensive health benefits (medical, dental, vision).
• Retirement plans, including 401(k) eligibility.
• Employee discounts.
• Opportunities for career growth and advancement within a growing company.
• Dynamic, fast‑paced work environment.
• Active Diversity & Inclusion initiatives fostering an equitable workplace.