STORE MANAGEMENT/FRONT END DEPARTMENT LEADER

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve the Front-end performance goals and best practices. Drive the department in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.

Responsibilities

• Direct and supervise all functions, duties and activities for the Front-end department.
• Direct the day-to-day functions of Front-end operations.
• Responsible for the execution of best practices, goals and Front-end standards established for the department.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Oversee and manage the efficient operations of all functions and activities of the Front-end.
• Adhere to all local, state and federal laws, and company guidelines.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports.

Requirements

• Minimum Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Retail or Customer Service experience
• Desired High school diploma or equivalent
• Management experience
• Second language (speaking, reading and/or writing)

Qualifications

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

• Effective communication skills
• Basic math skills (counting, addition, and subtraction)
• Handling stressful situations
• Retail or Customer Service experience
• High school diploma or equivalent
• Management experience
• Second language (speaking, reading and/or writing)

Benefits

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Vaious associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Pay

TBD

Schedule

TBD