Store Loss Prevention Customer Service Associate II

Job Description

Contribute To The Growth Of Your Career
Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera.
Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention.
Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand.
Adheres to Company policies and maintains and supports Company culture and values.
Maintains a proper and professional stance in the designated area at the front of the store.
Acts as a visual deterrent to prevent potential loss/dishonesty.
Reviews and understands the Store Emergency Response Guide.
Wears a complete Company approved uniform including a Body Worn Camera.
Greet customers appropriately, demonstrate courtesy and respect.
Establish and maintain a position at the front of the store or in a department.
Responds to customer requests for assistance by referring customers to store management or customer service via a Company issued radio.
Observes and reports any suspicious behavior or critical incidents to LP or store management.
Performs a closing safety sweep of the store with a member of management.
Adheres to all Company Policy and Procedure.
Documents required incidents in AIIM Case Management.

Qualifications

Performs other duties as assigned.

What We're Looking For

You! Strong verbal and written communication
Sound decision making skills
Ability to take initiative and perform well independently
Prioritizes/organizes workload and manages time effectively
Able to stand for long periods of time
0-2 years retail or security experience

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

Additional Information

• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

About the Company

TJX Companies, Inc. is a Fortune 100 company and the world's leading off-price retailer. TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx are some of our brands. We embrace diversity, foster collaboration, and prioritize employee development. We offer a competitive salary and benefits package, including associate discounts, EAP, smoking cessation, bereavement, and 401(k) matching. We also provide reasonable accommodations for qualified individuals with disabilities and adhere to equal opportunity employment practices.