Retail Loss Prevention Customer Service Associate II

Job Description

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera.

• Safeguard the store and its customers by maintaining a positive customer shopping experience and collaborating with store teams and loss prevention.
• Exercise sound judgment in decision-making to ensure safety, protect the store's brand, and adhere to Company policies.
• Maintain a professional stance in the designated area at the front of the store.
• Act as a visual deterrent to prevent potential loss/dishonesty.
• Review and understand the Store Emergency Response Guide.
• Wear a complete Company-approved uniform including a Body Worn Camera.
• Greet customers appropriately, demonstrating courtesy and respect.
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
• Observe and report any suspicious behavior or critical incidents to LP or store management.
• Perform a closing safety sweep of the store with a member of management.
• Document required incidents in AIIM Case Management.
• Perform other duties as assigned.

About the Role

TJ Maxx is part of TJX Companies, a Fortune 100 company and the world's leading off-price retailer. You'll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes your development.

Qualifications

Required:

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Prioritize and organize workload and manage time effectively.
• Able to stand for long periods of time.
• 0-2 years of retail or security experience.

Benefits

• Associate discount;
• EAP;
• smoking cessation;
• bereavement;
• 401(k) Associate contributions;
• child care & cell phone discounts;
• pet & legal insurance;
• credit union;
• referral bonuses.

• 401(k) match;
• medical/dental/vision;
• HSA;
• health care FSA;
• life insurance;
• short/long term disability;
• paid parental leave;
• paid holidays/vacation/sick;
• auto/home insurance discounts;
• scholarship program;
• adoption assistance.

Pay

$13.30 to $18.60 per hour.

Schedule

Hours vary based on store location and operational needs.