Retail Loss Prevention Customer Service Associate II
Job Description
Contribute To The Growth Of Your Career
Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera.
Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention.
Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand.
Adheres to Company policies and maintains and supports Company culture and values.
Maintains a proper and professional stance in the designated area at the front of the store.
Acts as a visual deterrent to prevent potential loss/dishonesty.
Reviews and understands the Store Emergency Response Guide.
Wears a complete Company approved uniform including a Body Worn Camera.
Greet customers appropriately, demonstrates courtesy and respect.
Establishes and maintains a position at the front of the store or in a department.
Responds to customer requests for assistance by referring customers to store management or customer service via a Company issued radio.
Observes and reports any suspicious behavior or critical incidents to LP or store management.
Performs a closing safety sweep of the store with a member of management.
Adheres to all Company Policy and Procedure.
Documents required incidents in AIIM Case Management.
Qualifications
- Strong verbal and written communication
- Sound decision making skills
- Able to take initiative and perform well independently
- Prioritizes/organizes workload and manages time effectively
- Able to stand for long periods of time
Benefits
- Associate discount
- EAP
- smoking cessation
- bereavement
- 401(k) Associate contributions
- child care & cell phone discounts
- pet & legal insurance
- credit union
- referral bonuses
Company Information
- TJX Companies is a Fortune 100 company and the world’s leading off-price retailer.
- TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law.
- TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.