Store Leader

About the role

As Store Leader, you will lead and empower associates in achieving sales goals and creating an exceptional store experience. You coach and mentor associates to develop their talents, thrive in change, think big, and strive toward career advancement opportunities. An excellent communicator, you steer the company vision and share business goals with your team.

Responsibilities

• Lead the Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service, and visual merchandising goals and standards for all associates.
• Guide, align, and communicate the store business goals as well as the company mission, goals, and initiatives to all store associates.
• Establish, communicate, and manage all critical metrics and expectations within the store, including sales, visual standards, safety, loss prevention, human resources, payroll and scheduling budgets, and training.
• Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team Leaders.
• Achieve established goals, identify and analyze problems, and offer solutions that produce positive results.
• Coach the Assistant Store Leaders and Team Leaders to create individual development plans for all team associates.
• Address all associate relations-related issues effectively, being sensitive to issues that need to be addressed by the Area/Regional Leader.
• Communicate with area/regional management on a regular basis and actively participate in meetings and conference calls.
• Encourage and foster collaboration, cooperation, and co-ownership across all business channels.
• Promote a strong sense of teamwork by working together safely, effectively, respectfully, and efficiently with all associates.
• Ensure all customers are provided gracious, quick, and efficient service.
• Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Spend significant time on the sales floor, interacting with customers, observing day-to-day operations, coaching, and helping whenever and wherever needed.
• Act as the Leader on Duty multiple times a week, ensuring the store business runs smoothly.
• Oversee everyday operations and ongoing efforts like associate development and performance management.
• Other duties as assigned.

Requirements

• 3+ years of customer service or retail leadership experience.
• Excellent reading and written language skills (English).
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong proactive problem-solving skills.
• Demonstrated ability to set expectations and hold others accountable.
• Strong delegation skills in support of execution and driving results.
• Proven ability to build a culture focused on success and teamwork.
• Ability to work a full-time flexible schedule including nights, weekends, and holidays, as needed.
• Experience with Microsoft Office, Google applications, computer systems, and tablet devices.