Store Leader

About the role

We inspire purpose-filled living that brings beauty and quality to the modern home. As a Store Leader, you will lead and align all store associates to achieve sales, customer service, and visual merchandising goals.

Responsibilities

• Lead Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service, and visual merchandising goals and standards for all associates.
• Guide, align, and communicate store business goals and company mission, goals, and initiatives to all store associates.
• Establish and manage critical metrics and expectations within the store, including sales, visual standards, safety, loss prevention, human resources, payroll, and scheduling budgets, and training.
• Conduct weekly walkthroughs with Assistant Store Leaders and Team Leaders to establish priorities and set direction for the store.
• Achieve established goals, identify and analyze problems, and offer solutions that produce positive results.
• Coach Assistant Store Leaders and Team Leaders to create individual development plans for all team associates.
• Address associate relations-related issues effectively, being sensitive to issues that need to be addressed by the Area/Regional Leader.
• Communicate with area/regional management on a regular basis and actively participate in meetings and conference calls.
• Encourage and foster collaboration, cooperation, and co-ownership across all business channels.
• Promote a strong sense of teamwork by working together safely, effectively, respectfully, and efficiently with all associates.
• Ensure all customers are provided gracious, quick, and efficient service. Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Other duties as assigned.

Requirements

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem-solving skills
• Demonstrated ability to set expectations and hold others accountable
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork
• Ability to spend significant time on the sales floor, interacting with customers, observing day-to-day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full-time flexible schedule including nights, weekends, and holidays, as needed.
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.
• Ability to be in the store as the Leader on Duty multiple times a week.
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

Qualifications

• 3+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems, and tablet devices

Skills

• Customer service
• Retail leadership
• Teamwork
• Problem-solving

Benefits

• Medical/Dental/Vision
• Life insurance and Disability
• Retirement and 401(k) match
• Paid time off, wellness time, and volunteer time
• Merchandise discount and EAP resources
• Tuition Reimbursement

Pay

Starting Rate: $83,000.00 - $110,000.00

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long-term incentives.

Schedule

Full-time flexible schedule including nights, weekends, and holidays, as needed.

Contact

The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to and ask to speak with a manager regarding the nature of your request.

Equal Opportunity Employer

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

State / City Compliance

The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Job Applicant Privacy

For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.

Questions?

Please reach out to careers@crateandbarrel.com