Store Leader

About the role

Our Store Leaders are high-impact contributors who drive store performance, coach high-performing teams, and shape customer experiences. At uBreakiFix by Asurion, we offer solutions for everything from cell phones to laptops.

Responsibilities

• Lead and motivate a team of retail sales experts to achieve their potential and consistently exceed goals in repair volume, sales, and speed.
• Conduct performance reviews and provide feedback.
• Coach, develop, and empower your team to grow their skills, exceed performance targets, and deliver exceptional customer service.
• Address customer issues and help your team work through challenges.
• Ensure an exceptional customer experience by modeling strong interpersonal skills, problem-solving, and coaching your team to do the same.
• Manage daily store operations, including inventory, repair quality, and workflow, to support a fast-paced environment.
• Support all roles in the store, ranging from device repair to customer service.

Requirements

• A High School Diploma or equivalent (GED).
• 1+ years of leadership experience with a track record of achieving or exceeding sales targets while coaching and developing employees.
• 2+ years of customer service experience.
• A competitive, results-driven mindset with the motivation to exceed goals and lead a high-performing team.
• Comfort navigating the balance of sales, service, and operational responsibilities in a dynamic retail environment.
• Flexibility to work weekends, holidays, and varying shifts.
• Proficiency in Microsoft Office, especially Excel.

Qualifications

• Competitive, results-driven mindset.
• Strong interpersonal skills and problem-solving abilities.
• Ability to manage multiple tasks and adapt to a fast-paced environment.
• Experience in a retail or customer service setting.

Skills

• Leadership skills.
• Customer service skills.
• Problem-solving skills.
• Team management skills.

Benefits

• A comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Tuition reimbursement for professional development opportunities.

Pay

$24.75 per hour + unlimited sales incentives. (Store leaders earn on average $915/month on top of their base pay!)

Schedule

Varying shifts to accommodate a fast-paced environment.