Store Leader

About Us

Altar’d State is a rapidly growing women's fashion brand with more than 120 boutiques in 37 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home decor and gifts.

Our mission is to Stand Out. For Good. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

About the Role

The Store Leader's goal is to make a difference in people’s lives. They will lead and direct all activities required to achieve all store goals, including best-in-class guest service, sales objectives, human resources management, payroll and operating expenses, loss prevention, and merchandising presentation while driving both associate and guest engagement.

Responsibilities

People

• Ability to recruit, select, and develop associates and hold individuals accountable for performance
• Function as a role model, ensuring that the guest remains the top priority
• Organize, delegate, prioritize, meet deadlines, and follow up on all store activities
• Respectfully challenge and motivate the team
• Create a family environment, drive volume, and anticipate guest needs
• Achieve excellent guest service by role-modeling company service standards
• Adhere to Human Resources standards
• Assess associates consistently; review and communicate associate performance and deliverables
• Proactively provide timely feedback to associates, rewarding and recognizing achievement to drive retention
• Hold self and associates accountable for achievement of financial results and metric goals
• Manage conflict and coach by applying company’s recommended processes, standards, and guidelines
• Empower and involve associates in decision-making processes
• Receive feedback and foster dialog around solutions
• Develop associates through an individualized approach by matching talent with tasks and appropriately delegating and challenging
• Foster team commitment through support, relationship building, and recognizing individual contributions
• Lead by managing through change and adversity

Process

• Develop business strategy and maximize opportunities to generate additional store volume
• Forecast and analyze business trends and manage payroll expense to maximize store performance
• Achieve quantifiable performance goals (net sales, DPT, UPT, payroll, shortage)
• Control payroll expenses through effective and efficient staffing
• Analyze business reports regularly to identify problems and/or areas of opportunity
• Direct guest service efforts consistent with Altar’d State standards; coach associates on guest interactions to increase transactions and capture guest opportunities
• Develop team to accomplish store’s business objectives through recruitment, selection, coaching, investment, retention, and motivation
• Ensure attainment of sales, payroll, and inventory shortage goals
• Understand and be accountable for control of income and expense categories as relates to company’s profit and loss statements
• Direct merchandise presentation, restocking, and recovery to maximize productivity
• Understand the Altar’d State culture and ensure compliance with all Altar’d State values, practices, and operational standards
• Communicate effectively with executive team

Presentation

• Utilize and manage the use of weekly reporting to track, analyze, and communicate progress toward goals
• Demonstrate knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines
• Understand and clearly articulate the Company’s brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events, and ministries
• Operate with the highest levels of personal integrity and business confidentiality
• Represent the brand by adhering to appropriate standards of dress and grooming
• Maintain a clean store environment

Requirements

• 2+ years of store management experience in retail or hospitality
• Bachelor’s Degree preferred
• Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling, and/or squatting frequently
• May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location
• Must be able to lift and carry 30 pounds regularly without assistance

Benefits

• Competitive base salary
• Paid Time Off, including Paid Time to Volunteer
• Medical, Vision, and Dental Insurance Options
• Generous associate discount
• Paid Maternity Leave (14 weeks, 100% paid) after 1 year of service
• Paid Sabbatical Leave after 5 years of service
• 401k with company match
• Advancement opportunities

Company Recognition

Our team has received the following recognition:

• #73 in Fortune 100 Best Companies to Work For® 2023
• #4 in Fortune Best Workplaces in Retail™ 2022
• #93 in Best Workplaces for Millennials™ 2023
• #34 in Fortune Best Workplaces for Women™ 2022