Store Leader

Position Overview

The Store Leader's goal is to make a difference in people’s lives. They will lead and direct all activities required to achieve all store goals, including best of class guest service, sales objectives, human resources management, payroll and operating expenses, loss prevention, and merchandising presentation while driving both associate and guest engagement.

People

• Recruit, select and develop associates and hold individuals accountable for performance
• Function as a role model, ensuring that the guest remains the top priority
• Organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
• Proven ability to respectfully challenge and motivate the team
• Create a family environment, drive volume and anticipate guest needs
• Achieves excellent guest service by role-modeling company service standards
• Adheres to Human Resources standards
• Assesses associates consistently; reviews and communicates associate performance and deliverables
• Proactively provides timely feedback to associates, rewarding and recognizing achievement to drive retention
• Holds self and associates accountable for achievement of financial results and metric goals
• Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
• Empowers and involves associates in decision-making processes
• Develops associates through an individualized approach by matching talent with tasks and appropriately delegating and challenging
• Fosters team commitment through support, relationship building, and recognizing individual contributions
• Led by managing through change and adversity

Process

• Develops business strategy and maximizes opportunities to generate additional store volume
• Forecasts and analyzes business trends and manages payroll expense in order to maximize store performance
• Achieves quantifiable performance goals (net sales, DPT, UPT, payroll, shortage)
• Controls payroll expenses through effective and efficient staffing
• Analyzes business reports regularly to identify problems and/or areas of opportunity
• Directs guest service efforts that are consistent with Altar’d State standards; coaches associates on guest interactions to increase transactions and capture guest opportunities
• Develops team to accomplish store’s business objectives through recruitment, selection, coaching, investment, retention and motivation
• Ensures attainment of sales, payroll and inventory shortage goals
• Understands and is accountable for control of income and expense categories as relates to company’s profit and loss statements
• Directs merchandise presentation, restocking and recovery to maximize productivity

Presentation

• Utilizes and manages the use of weekly reporting to track, analyze and communicate progress towards goals
• Demonstrates knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines
• Understands and can clearly articulate the Company’s brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries

Experience & Education

• 2+ years of store management experience in retail or hospitality
• Bachelor’s Degree preferred

Physical Abilities

• May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location
• Must be able to lift and carry 30 pounds regularly without assistance

About the Role

Position Overview

People

Process

Presentation

Experience & Education

Physical Abilities

Qualifications

Competitive base salary

Paid Time Off, including Paid Time to Volunteer

Medical, Vision and Dental Insurance Options

Generous associate discount

Paid Maternity Leave (14 weeks, 100% paid) after 1 year of service

Paid Sabbatical Leave after 5 years of service

401k with company match

Advancement opportunities

Skills

People Ability

Process Development

Presentation Utilization

Benefits

Comprehensive health insurance plans

Flexible vacation and sick leave policies

Employee discounts on products and services

Maternity and paternity leave

Sabbatical leave

401(k) retirement plan with company match

Professional development opportunities

Pay

Competitive base salary

Schedule

Full-time position