Store Lead Repair Technician - Partnership Store (Google)

Hourly pay: $30.00/hr

About the role

A Store Leader is responsible for establishing and maintaining guest services, overseeing and being accountable for the operation of a store to ensure maximum sales and profitability. Key focus areas include electronics repair volume, repair quality, inventory management, expense control, human resources management, and managing operating costs.

Responsibilities

• Ensure each guest receives outstanding service by providing a guest-friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
• Analyze and measure business trends; develop and implement plans to maximize repair volume and meet or exceed goals and objectives.
• Control inventory shrink, expenses, and payroll.
• Ensure appropriate inventory stock levels and project future inventory order levels.
• Review department/store trends and recommend and initiate changes for maximizing goals and objectives using PC software.
• Maintain strong communication with direct supervisor and store staff via live coaching, emails, and phone communications.
• Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-throughs, and audits.
• Continually evaluate and react to performance issues and actively recruit management candidates.
• Train and develop store management in all aspects of the business; direct and monitor training and development for all store personnel.
• Fix devices, process cracked glass, and test devices before and after repairs to ensure a low defective rate.
• Demonstrate strong mentoring and coaching skills to maximize employee performance and maintain a great and comfortable work environment.
• Maintain repair equipment and tools.
• Ensure all repairs meet or exceed uBreakiFix quality standards.
• Maintain the cleanliness and professional appearance of the store.

Skills

• Financial Management
• Ethical Conduct
• Customer/Client Focus
• Learning Orientation
• Performance Management
• Leadership
• Communication Proficiency

Supervisory Responsibility

This position supervises the retail store team of technicians and Store Lead.

Work Environment

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to talk and hear.
• Very active position requiring standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day.
• Must frequently lift and/or move items over 50 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Schedule

This is a full-time position. Days and hours of work may vary. Stores are open 7 days a week, 10:00 a.m. to 7:00 p.m.

Travel

Occasional travel may be expected for this position.

Requirements

• At least one year of retail management experience.
• At least 6 months of electronic repair experience is preferred.
• At least 6 months of phone repair experience is preferred.

Preferred Qualifications

• Two years of previous retail experience.
• One year of previous management experience.
• Electronics repair experience of any kind.