Store Lead

About the role

Why join us: comprehensive benefits including life, vision, dental, and health insurance; paid time off; continuous training to enhance your skill set; competitive hourly compensation and benefits package; prospects for career growth based on your preferences; skill development and practical training. uBreakiFix is expanding its network of retail stores providing device repair services within local communities, offering a fantastic opportunity for individuals of all skill levels to join the team. Position type: W2 employee.

Responsibilities

• Drive sales and customer service metrics by motivating technicians and holding them accountable for performance.
• Demonstrate understanding of sales behaviors and customer service best practices; ensure technicians are well‑versed in the Connected Home product and the ‘Serve, Solve, and Sell’ approach.
• Train and develop the tech team.
• Act as the point of contact for dispatched technicians.
• Implement new processes.
• Participate in daily/weekly meetings with