Store Lead

About the role

Don't miss the chance to be part of our expanding network of uBreakiFix retail stores, dedicated to providing device repair services within local communities. This is a fantastic opportunity for individuals of all skill levels to join our team.

Responsibilities

• Drive sales and customer service metrics by motivating technicians and holding them accountable for their performance.
• Demonstrate an understanding of sales behaviors and customer service best practices, ensuring that technicians are well‑versed in the Connected Home product and the ‘Serve, Solve, and Sell’ approach.
• Train and develop the tech team.
• Act as the point of contact for dispatched technicians.
• Implement new processes.
• Participate in daily/weekly meetings with operational leadership.
• Learn and apply the details of the Connected Home product, understand the customer’s technology, and offer and sell protection/tech support solutions.
• Consult with customers to identify issues or explain repair procedures.
• Repair devices, address cracked glass, and conduct pre‑ and post‑repair testing.
• Apply sales experience to consistently promote the Connected Home product and employ the ‘Serve, Solve, and Sell’ approach.

Requirements

• Demonstrated experience as a Team Leader/Supervisor.
• Highly recommended experience in sales and customer service.
• Essential experience with device repair, including computers, laptops, tablets, phones, hardware, software, and phone screen LCD replacement.
• Ability to frequently lift and move items weighing more than 50 pounds.

Qualifications

• High school diploma or equivalent required.
• Valid state driver’s license and a clean driving record required.
• Successful completion of a background check and drug screening required.
• Flexibility to work variable hours, including weekends and evenings.
• Legal authorization to work in the United States.
• One year of soldering experience (required).
• One year of supervisory/managerial experience (required).
• Driver’s license (required).

Benefits

• Life insurance
• Vision insurance
• Dental insurance
• Health insurance
• Paid time off
• Continuous training to enhance your skill set
• Competitive hourly compensation and benefits package
• Prospects for career growth based on your preferences
• Skill development and practical training

Pay

Compensation: up to $17 per hour plus uncapped bonuses and commissions.

Schedule

Full‑time position with varying schedules: Monday to Saturday, 10 am – 7 pm; Sunday, 12 pm – 5 pm (8‑hour day shift).