Store Lead

About the role

The Store Lead supports the day-to-day operation of the store and serves as the primary on-site contact when the Regional Retail Manager is not present.

Responsibilities

• Sales and Customer Service
  • Provide excellent customer service and consistently represent the glassybaby brand.
  • Support the team in working towards daily and monthly sales goals.
  • Share product knowledge and glassybaby stories with customers.
  • Support customer outreach, promotions, product launches, and community activities.
  • Address routine customer questions and escalate larger concerns to the Regional Retail Manager.
• Team Support
  • Provide daily direction and support to Sales Associates.
  • Lead by example in customer service, teamwork, and store standards.
  • Help train employees on product knowledge, POS/Shopify, and daily store procedures.
  • Communicate attendance, conduct, or performance concerns to the Regional Retail Manager.
  • Help ensure company priorities and information are clearly communicated to the store team.
• Scheduling and Staffing
  • Create and maintain the store schedule based on business needs, employee availability, events, and approved labor guidelines.
  • Submit schedules and significant schedule changes to the Regional Retail Manager for approval.
  • Coordinate daily coverage, shift changes, and call-out needs.
  • Communicate staffing gaps, overtime risks, availability concerns, and time-off requests to the Regional Retail Manager.
  • Ensure appropriate coverage for product launches, events, inventory counts, and other business needs.
• Store Operations
  • Support opening, closing, and daily store procedures.
  • Help maintain store cleanliness, organization, supplies, and merchandising.
  • Support receiving, replenishment, transfers, and inventory counts.
  • Ensure daily procedures, cash-handling practices, and safety standards are followed.
  • Communicate inventory, maintenance, and operational concerns to the Regional Retail Manager.
• Communication
  • Share relevant sales, customer, staffing, and store updates with the Regional Retail Manager.
  • Communicate store needs and business opportunities in a timely manner.
  • Escalate issues that require additional approval, support, or follow-up.

Requirements

• High school diploma or GED.
• Retail or customer service experience required.
• Previous lead or supervisory experience preferred.
• Experience with scheduling, POS systems, merchandising, and inventory preferred.
• Flexible availability, including evenings, weekends, holidays, inventory counts, and events.

Skills

• Strong customer service and communication skills.
• Ability to provide direction and support to others.
• Professional, dependable, and courteous.
• Organized and able to manage schedules and daily priorities.
• Proactive and comfortable asking for support when needed.
• Ability to work effectively as part of a team.

Physical Demands

• Ability to regularly lift up to 35 pounds and occasionally lift up to 50 pounds.
• Frequent standing and walking.
• Frequent bending, reaching, and use of hands to handle merchandise.
• Ability to work in conditions affected by weather and climate.
• Ability to communicate clearly with customers and employees.
• Vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to work in an environment where the noise level is usually moderate.

Benefits

• Medical/Vision, Dental, STD and Paid Life Insurance with AD&D
• 401K with Match
• HSA/FSA Options
• Voluntary Life Insurance/AD&D, Supplemental Insurance
• PTO/Paid Holiday and Paid Floating Holiday
• AccessPerks