Store Front Clerk

About the role

You will be the first point of contact for customers and a key support partner to our inside sales, rental, and administrative teams. You’ll help ensure a smooth, professional, and positive customer experience from drop-off through invoicing support.

Responsibilities

• Checking equipment status and providing updates to customers
• Sharing pricing information for calibration and related services
• Coordinating customer equipment drop-offs and pickups
• Maintaining accurate logs and customer records
• Managing rental returns and processing credit card payments
• Assisting new customers with account setup and documentation
• Supporting Accounts Receivable (AR) activities, including:
  • Assisting with invoice questions and customer inquiries
  • Collecting and applying payments as needed
  • Coordinating with the finance team on billing or payment discrepancies
• Disinfecting, labeling, and preparing incoming equipment
• Supporting general front-office and administrative tasks as needed

Qualifications

• Strong customer service and interpersonal communication skills
• Comfort interacting with customers regarding billing and payment questions
• Ability to multitask and stay organized in a fast-paced environment
• Proactive, detail-oriented, and dependable work style
• Basic computer proficiency, including Microsoft Office
• A positive attitude and willingness to learn

Benefits

• Stable, full-time employment
• Comprehensive benefits package, including:
  • Medical, Dental, and Vision insurance
  • HSA with employer contribution
  • 401(k) with company match
  • Paid time off, including vacation, sick time, and major holidays
• Opportunities for growth within the organization