Store Director - Palm Beach

About the role

The Store Director is a strategic, innovative, and collaborative leader responsible for driving sales growth, maximizing profitability, and ensuring efficient management of store operations and standards. This role focuses on building a high-performing team that embodies company values, delivers excellence and hospitality in every client experience, and cultivates long-term client relationships based on trust.

Responsibilities

• Drive sales and profitability by crafting and executing effective sales and market penetration strategies aligned with organizational goals.
• Ensure an exceptional customer experience by upholding elevated standards of service and hospitality, and holding the team accountable to these standards.
• Monitor and analyze sales performance to identify growth opportunities and enhance the utilization of available tools to achieve sales targets.
• Lead the development of high-performing Client Advisors by implementing strategic luxury watch sales training programs that emphasize building client relationships, showcasing expert product knowledge, and mastering techniques for closing high-value sales.
• Oversee new hire onboarding and provide ongoing coaching to refine skills and sustain a high level of sales proficiency across the sales team.
• Address customer inquiries and resolve issues promptly and effectively.
• Understand local competitors and equip Client Advisors with insights on competitor strategies and offerings.
• Communicate daily sales objectives and their alignment with weekly and monthly targets.
• Coach Client Advisors to drive business growth and market penetration.
• Provide timely, actionable feedback to Client Advisors to enhance their selling capabilities and adapt strategies to fit the local market.
• Deliver weekly coaching based on performance insights, focusing on optimizing client engagement, increasing market share, and achieving sales excellence.
• Create and execute strategic activations to drive sales growth, ensuring alignment with regional business objectives and budgetary requirements.
• Collaborate with Client Advisors to implement tailored initiatives.
• Ensure Client Advisors effectively engage in clienteling to promote client loyalty and retention, actively utilizing the CRM system.
• Partner with direct report managers to understand business needs and strategies to drive growth amongst the team.

Leadership and Team Management

• Provide strategic leadership and oversight to store management and all sales and support teams, ensuring alignment with business goals and driving operational excellence across all functions.
• Foster a collaborative and inspiring environment, encouraging teamwork and professional growth.
• Demonstrate a high level of integrity by making ethical decisions and upholding company values in all interactions and operations.
• Conduct regular performance evaluations, delivering constructive feedback to support professional growth.
• Address performance issues and attendance with all store employees, escalating issues to HR for partnership on corrective actions as needed.
• Ensure all team members are thoroughly versed in the brand, product offerings, systems (POS, CRM), and company standards to deliver consistent, high-quality customer experiences and maintain operational excellence.
• Continuously seek and recruit top talent from competitors known for exceptional client service, overseeing the interview, hiring, and onboarding processes.
• Collaborate on special projects as required.

Store Operations

• Oversee daily store operations, including service, hospitality, inventory management, merchandising, visual presentation, and security protocols in alignment with company standards.
• Ensure management is trained efficiently to lead store operations in the Store Director’s absence.
• Manage the store’s budget, controlling expenses and profitability, ensuring financial performance and budget alignment.
• Oversee organizational, personnel, and technical management of the store as well as employees and departments under supervision with overall responsibility (KPIs) in line with the strategy and in accordance with guidelines established by HQ.
• Liaise and maintain clear communications cross-functionally with corporate partners on marketing, merchandising, and operational initiatives.
• Develop strong working rapport with vendor partners.
• Oversee all business reporting, including approval of the Daily Business Report and the preparation of weekly and monthly reports for corporate, personnel scheduling, and payroll.

Requirements

• Must be able to work a flexible schedule throughout the week.
• A passion and affinity for the industry and products.

Qualifications

• 5-7+ years of relevant luxury retail experience, including at least two years of management experience.
• Prior watch and fine jewelry experience is helpful but not required.
• Expert communication, leadership, and management skills.
• Natural networker, sales-driven, and results-oriented.
• Entrepreneurial mindset with a strong understanding of business analytics and objectives.
• Committed to ongoing professional development and continuous learning.
• Willing to be hands-on and work with the team to fulfill operational and organizational needs.
• A Bachelor’s degree or equivalent in business or a related discipline is preferred.
• Bi-lingual language proficiency is a plus to cater to our international customer base.

Direct Reports: All store employees within assigned location.