Store Director, Bal Harbour

About the role

The KHAITE Store Director is responsible for overall management of the store, staff, merchandise, and customer service. They will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.

Responsibilities

• Maintain a clear and effective store organization (by support functions and product categories)
• Communicate on all organizational changes within the store
• Participate in the recruiting process of staff with Human Resources and other Store Management
• Provide new staff members with a systematic induction and organize follow-up with knowledge reviews
• Play a key role in team motivation by establishing a real team spirit and teamwork environment
• Monthly review of staff on One-to-One basis
• Evaluate individual staff performance through the annual and mid-annual review process
• Retain staff by identifying and developing growth potential of individual staff members
• Aid sales associates with various customer service issues
• Coach and develop the team to maintain the highest degree of customer service
• Utilize Shopify and its inventory management functions
• Work with Merchandising Team for OTB and all product responsibilities
• Provide monthly qualitative and quantitative business reports
• Maintain positive relationship with members of corporate office and other stores
• Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses and sales plan
• Maintain stock levels and merchandise assortment
• Cycle/Physical inventory requirements must be met
• Adhere to Grooming and Styling standards, lead by example and enforce the standards within the entire team
• Monitor the general appearance of the store: cleanliness, store maintenance, organization of sales area and back-of-house
• Create staff work schedules and ensure appropriate store coverage
• Manage planning of paid holidays, absences and report accordingly
• Continuously motivate sales staff and ensure principles of KHAITE customer service are followed
• Drive sales to meet or exceed sales budgets
• Identify opportunities to and assist sales associates in fortifying client relationships through clienteling
• Follow on a day-to-day basis the sales performance of the store
• Set individual monthly objectives for each member of the team
• Follow up on the sales performance of the sales associates
• Understand and explain store performance by category
• Keep all product support tools well organized and ensure all team members have access to the information
• Maintain merchandising standards in partnership with the Visual Merchandiser
• Supervise store personnel and enforce company policies
• Ensure timely submission of timesheets, verification of employee hours, etc.
• Identify & own all store recruitment needs. Recruit, assess, & interview talent and partner with SVP, Direct & HR when needed
• Exhibit strong interpersonal skills in dealing with staff, peers, supervisors, and the New York office.
• Coach and develop employees in all areas of performance

Requirements

• 10+ years in store management experience; preferably in a luxury setting.
• Computer literate; learn and utilize various software packages
• College degree or equivalent.

Skills

• Interpersonal Skills: Action oriented; drive for results; able to motivate others and build effective teams; service orientation and customer focus; social perceptiveness; able to mediate and negotiate to resolve conflict; problem-solver; strong oral and written communication skills

Benefits

We offer a comprehensive benefits package including medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits.

Pay

The rate of pay offered will be dependent upon the candidates' relevant skills and experience.

Schedule

Details regarding the schedule will be provided during the hiring process.

Equal Opportunity Employer

KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.