Manager, Fashion Expertise, Bal Harbour

About the role

The Manager, Fashion Expertise plays a key role in transmitting the creative vision of the House to Boutique Teams in their market, enabling enchanting storytelling, exceptional service, and the finest style experience for every CHANEL client.

Responsibilities

• DRIVES INTERACTIVE LEARNING ON AND OFF THE BOUTIQUE FLOOR:
  • Deliver inspiring, concrete, and impactful in-boutique training sessions on collections, savoir-faire, product knowledge, and service behaviors.
  • Position CHANEL as the ultimate fashion house at each collection launch, delivering a collection message consistent with global vision yet tailored to local specificities.
  • Support retail staff in understanding and transmitting CHANEL's fashion singularity.
  • Promote monthly digital learning content and track digital learning completion.
  • Embody the Client Relational Promise, fostering a client-centric culture that sparks emotion and builds authentic connections.
• FACILITATES ADVISOR & CLIENT STYLING DEVELOPMENT:
  • Coach Style Advisors to enhance their ability to provide personalized style advice, curate looks and build strong client relationships grounded in individual tastes and lifestyles.
  • Animate styling training workshops and strengthen Style Advisor & Fashion Advisor confidence and skill in offering personalized styling recommendations.
  • Monitor styling training effectiveness through observation and qualitative feedback.
  • Co-create action plans with Boutique Leadership on Style Advisor & Fashion Advisor styling development and client opportunities.
  • Partner with Fashion Expertise Home Office, Style Advisors and Fashion Advisors to animate client styling appointments in boutiques including following up on KPI tracking.
  • Provide client feedback to Fashion Expertise Home Office.
• COACHING & TALENT DEVELOPMENT:
  • Identify individual training and coaching needs and tailor development plans accordingly in strong partnership with Boutique Leadership.
  • Conduct on-site coaching and evaluations, providing structured feedback to Boutique Managers and Fashion Advisors to foster a culture of continuous excellence.
  • Navigate and recognize styling and retail talent and actively support their progression toward Style Advisor or Retail Management roles.
• COLLABORATE AS A BUSINESS PARTNER WITH BOUTIQUE LEADERSHIP:
  • Cultivate a growth mindset by actively engaging Boutique Leaders in learning and development initiatives.
  • Drive the transmission of product and style content to maximize collection impact and support business objectives, including strategies to address slow-sellers.
  • Partner with the Boutique Leadership Team on service indicators, Voice of Client (VOC) results, and deliver qualitative insights to Fashion Expertise Home Office.
  • Guide New Talent & Accompany Onboarding: Partner closely with Boutique Leadership to design and deliver inspiring New Hire onboarding programs, supporting newcomers in deeply understanding the heritage, DNA, codes, and singularity of the House.
  • Support Boutique Managers in the delivery of onboarding content, ensuring consistency of the CHANEL experience from day one.

Qualifications

• Recognized styling expertise and a strong, confident fashion flair.
• A client-centered mindset, always seeking to deliver unforgettable experiences and lasting connections.
• Significant experience in luxury fashion, retail, or hospitality, with a deep understanding of client expectations in a luxury environment.
• Proven experience in retail training, preferably in the luxury sector, with demonstrated ability to facilitate, coach, and evaluate.
• Outstanding interpersonal and communication skills, with the ability to connect authentically with individuals and groups of all sizes.
• A proven ability to manage, motivate, building a collaborative, team-focused culture and providing constructive feedback with confidence.
• Strong organizational skills, with the ability to manage multiple priorities, deliver projects on schedule, and work both independently and transparently.
• Sound judgment and autonomy, with the ability to exercise good decision-making and provide clear, concise updates to management.
• Ability to travel frequently across boutiques within the market.
• A genuine passion for the House of CHANEL, its heritage, creations, codes, and its commitment to social and cultural initiatives.
• Foreign language skills are a plus but not required.

Skills

• Recognized styling expertise and a strong, confident fashion flair.
• A client-centered mindset, always seeking to deliver unforgettable experiences and lasting connections.
• Significant experience in luxury fashion, retail, or hospitality, with a deep understanding of client expectations in a luxury environment.
• Proven experience in retail training, preferably in the luxury sector, with demonstrated ability to facilitate, coach, and evaluate.
• Outstanding interpersonal and communication skills, with the ability to connect authentically with individuals and groups of all sizes.
• A proven ability to manage, motivate, building a collaborative, team-focused culture and providing constructive feedback with confidence.
• Strong organizational skills, with the ability to manage multiple priorities, deliver projects on schedule, and work both independently and transparently.
• Sound judgment and autonomy, with the ability to exercise good decision-making and provide clear, concise updates to management.
• Ability to travel frequently across boutiques within the market.
• A genuine passion for the House of CHANEL, its heritage, creations, codes, and its commitment to social and cultural initiatives.
• Foreign language skills are a plus but not required.