Client Advisor, Bal Harbour

About the role

KHAITE is a luxury fashion brand founded in 2016 by creative director Catherine Holstein. This role is ideal for a Client Advisor who can deliver exceptional service, build lasting client relationships, and contribute to the success of the boutique.

Responsibilities

• Deliver an exceptional luxury client experience through personalized styling, relationship building, and thoughtful clienteling.
• Develop and maintain a strong personal client book, driving repeat business and long-term loyalty.
• Achieve and exceed individual sales goals and key performance metrics.
• Demonstrate strong product knowledge across ready-to-wear, handbags, footwear, and accessories.
• Anticipate client needs and provide styling recommendations tailored to each individual's lifestyle and preferences.
• Proactively communicate with clients regarding new arrivals, exclusive collections, events, and special services.
• Execute appointments, wardrobe consultations, and virtual selling opportunities as appropriate.
• Manage client consignments in accordance with company policies, including coordinating product requests, tracking shipments, ensuring timely follow-up, and delivering a seamless end-to-end client experience.
• Serve as a brand ambassador by embodying KHAITE's values and aesthetic in every client interaction.
• Maintain a luxury boutique environment that reflects the highest visual merchandising and operational standards.
• Support store events, trunk shows, and VIP experiences to strengthen client relationships and community engagement.
• Foster a collaborative, positive, and inclusive team environment.
• Maintain expert knowledge of KHAITE's collections, materials, craftsmanship, and brand story through ongoing product education and training.
• Actively participate in product knowledge sessions and training initiatives while incorporating seasonal storytelling into the client experience.
• Share product knowledge, styling insights, and best practices with teammates to support a culture of continuous learning.
• Support daily operational responsibilities, including opening and closing procedures.
• Assist with inventory management, cycle counts, replenishment, and stock organization.
• Accurately process sales transactions, returns, exchanges, and omnichannel orders.
• Ensure compliance with company policies and operational procedures.
• Maintain the sales floor and stock areas to ensure an exceptional client experience at all times.

Requirements

• 2–5 years of luxury retail sales experience, preferably in ready-to-wear or luxury fashion.
• Demonstrated success achieving and exceeding sales goals in a client-driven environment.
• Experience building and maintaining a client book.
• Familiarity with luxury clienteling tools and CRM platforms.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Foreign languages are a plus.
• Existing network of clientele in the local market is preferred.

Skills

• Action oriented; drive for results
• Passion for styling, fashion, and delivering exceptional customer experiences
• Strong interpersonal, communication, and relationship-building skills
• Collaborative team player with a positive and adaptable attitude
• Highly organized with excellent attention to detail
• Comfortable working in a fast-paced, entrepreneurial environment

Benefits

We offer a competitive rate of pay, medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits. We are an equal opportunity employer committed to diversity and inclusion.