Store Director

Key Responsibilities

• Represent the Brand by interacting with clients in their shopping experience at the store, by maintaining a high level of customer service, product knowledge and basic operational procedures.
• Manage, train and motivate shop team (assist with hiring and recruitment process).
• Oversee all operational aspects of the shop (retail excellence, visual merchandising, process optimization, inventory logistics, etc.).
• Be accountable for Shop budgets and financial targets while identifying and seizing opportunities for growth.
• Drive business performance:
• Monitor performance to propose commercial action plans to maximize sales + minimize costs.
• Monitor operational expenses and responsible for supply management.
• Develop open relationships and collaborate transversally with Paris HQ team.
• Operations:
• Follow up on retail excellence programs.
• Liaise with internal & external partners to solve issues related but not limited to: deliveries, stock, IT, maintenance, security.
• Ensure quality of internal control and inventory management (inventory, cash management, internal procedures).
• Plan and execute store events, off-site activations and partnerships.
• Team Management:
• Coach staff and motivate teams to achieve the best customer service and financial growth.
• Conduct full appraisals with direct reports / clear objectives to the retail team.
• Participate in recruitment, store organization, team development and general HR needs.
• Clienteling:
• Ensure strong client mindset within the team and obsession for client satisfaction.
• Develop deep understanding of client base and support in local initiatives to grow / increase loyalty of local clients.

Requirements

• Motivated, proactive and positive attitude.
• Autonomous, agile, entrepreneurial, result driven.
• Strong managerial skills (5 to 7 years of retail management) and business acumen.
• Experience in a luxury or fast-paced retail environment preferred.
• Excellent communications and team management skills.
• French speaking is a plus.