Store Director

About the role

Our Story At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility. From iconic jeans perfected by denim experts to the essential tee, the most versatile shoe, and the timeless leather bag—if it’s Madewell, it’s made well.

As the Store Director, you are accountable for every aspect of your retail store performance. You ensure that the store is driving a profitable business while also focusing on genuine connections with customers that build loyalty and efficient operations. You’ll hire new talent while training and developing your existing team to make sure everyone is contributing to their highest potential. You’ll foster an inclusive work environment where everyone has a shared vision for driving the business and a sense of belonging.

Responsibilities

• Lead your team & drive your business with a meaningful connection to every aspect of the brand while maximizing profitability.
• Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.
• Partner with the District Manager and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store.

Requirements

• Have 5+ years of full-time retail management experience, current Store Director experience is a plus.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Competitive Paid Time Off (PTO) plan, including paid holidays