Store Counter Sales (Part Time)

About the role

A NAPA Counter Sales associate serves as the “face of the retail store” and the primary point of contact for customers entering our stores with automotive needs. This role is ideal for individuals with automotive parts knowledge, whether gained professionally or through personal experience, and offers opportunities for career growth within the company.

Responsibilities

• Provide auto parts answers and solutions for retail and wholesale customers in person at the counter or over the phone.
• Assist other NAPA team members with customer questions using your parts knowledge.
• Deliver outstanding customer care and interactions with everyone who visits the store.
• Bring customer focus and high energy to our fast-paced environment.
• Welcome retail customers and engage with them to provide a positive experience.
• Use technology such as computers, cash registers, telephones, and paper catalog systems.

Requirements

• Valid Driver’s License.
• Previous experience in a parts store or automotive industry, or a willingness to learn all things auto parts.
• High School Diploma or GED; technical or trade school courses or degree are a plus.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced retail environment.
• Strong listening skills and empathy for customers.

Preferred Qualifications

• Background or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, or auto body/collision.
• Knowledge of cataloging and/or inventory management systems.
• Customer-centric mindset (both external and internal customers).
• ASE Certifications.

Benefits

• Competitive pay with progression opportunities (starting hourly rate of $19.50; top end of range reached within 12 months for many positions).
• Comprehensive health insurance (medical, dental, and vision plans).
• Retirement plan with 401(k) company match.
• Paid time off (vacation, personal days, holidays, sick days, and parental leave).
• Employee stock purchase plan.
• Tuition reimbursement and professional development opportunities.
• Wellness programs.

Pay

This position offers a starting hourly rate of $19.50, with pay progression opportunities. Many hourly positions reach the top end of the pay range within 12 months of hire. Starting rates for other positions may vary based on skills, experience, and qualifications.