Store

About the Role

The Team Lead creates exceptional value in the lives of customers and patients by delivering exceptional customer service, ensuring they are always delighted. Assists in achieving store success by managing key optical and lab processes (if applicable) and systems to exceptional results.

Responsibilities

While working in Retail:

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive and solution driven, accurate execution and product knowledge
• Assist customers with selections, provide recommendations, and assist sales associates
• Serve as a responsible alternate store key holder

While working in Lab, if applicable:

• Custom fit glasses and precisely place prescription in lenses
• Work with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology
• Ensure finished eyewear meets optical standards and customer requirements
• Create a safe working environment for all, demonstrate safe work practices
• Responsible for basic operation, cleaning and ongoing maintenance of lab tools and systems

Basic Qualifications

• HS diploma/GED
• Strong optical and retail experience
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers and calculators
• Leadership and training experience
• Edging and mounting experience
• Basic optics knowledge and optical measurement experience

Preferred Qualifications

• State licensure (if applicable) and/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting and Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise and lens options

Pay

Pay Range: $19.25 - $32.75. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

Benefits

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.