Store

Requisition ID: 941521 | Store #: 000063 | Part-Time

About the Role

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. At LensCrafters, we want every person who enters our doors to feel our passion for care. We’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of world-class vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees driving the transformation of the eyewear and eyecare industry.

Responsibilities

• Conveys a commitment to providing unsurpassed Customer Service by performing key steps of our selling model: Greeting the Customer, Explaining the Process transparently, Merchandise Selection, Fitting (AccuFit), Solving visual problems, Tendering, and Dispensing.
• Serves as a center of excellence for others, focusing on "Right the First Time" and modeling our Customer Experience Excellence (CEE) service and selling model.
• Assists customers in selecting frames and lenses best suited for their vision, lifestyle, and budgetary needs; recommends solutions and improvements.
• Anticipates and resolves customer problems, striving for long-term solutions.
• Educates customers on LensCrafters’ guarantees and services, including the Eyewear Protection Plan, eyewear care tips, complimentary adjustments, and follow-up services.
• Takes and records measurements, adjusts or fits eyewear carefully and correctly, ensuring finished eyewear meets LensCrafters’ optical standards and customer requirements.
• Strives to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills aligned with brand priorities.
• Operates the Point of Sale (POS) terminal, inputting customer and prescription information accurately; handles transactions securely.
• Explains "One Hour" processing and expected delivery times to customers; directs them to pick-up locations.
• Maintains store appearance and visual displays according to Company planograms.
• Ensures a safe working environment for associates and customers; reports potential safety hazards.
• Demonstrates safe work practices, including wearing personal protection equipment in the lab.

Requirements

• High school graduate or equivalent.
• Part of a sanctioned Apprentice Program.
• Strong customer service skills: communicator, listener, and team builder.
• Knowledge of current optical theory and merchandise.
• Strong basic math skills and awareness of current fashion trends.
• Sales and service skills, familiarity with POS systems, computers, and calculators.
• Embraces new technology and change.

Preferred Qualifications

• Actively studying for LensCrafters Quality, Fitting, and Adjusting Program.
• Optical dispensing experience.
• Previous customer service and retail experience.

Benefits

• Health care, retirement savings, and paid time off/vacation.
• Competitive bonus and/or commission plan.
• Various employee discounts.

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may complement the base pay.