Store Associates (39th & Penn)

JOB SUMMARY

To provide excellent customer service to internal and external customers and perform a variety of general store duties including collecting, sorting, processing and selling merchandise. This is not a supervisory role.

Essential Job Functions

• Punctual and dependable attendance.
• Provide excellent customer service to customers and donors.
• Properly distribute items from the back room to the correct areas of the store.
• Clean and straighten items on the floor.
• Clean the store, the dressing rooms, and the bathrooms.
• Abside by the policies and procedures as set forth by Goodwill Industries of Central Oklahoma.
• Must be able to perform tasks according to work instructions.
• Ensure security of all company assets and donations.
• Perform general sales floor/production area duties and cross train in all work areas.
• Adhere to cash handling procedures as outlined by Agency procedures.
• Greet and assist all donors/customers while directing complaints to management.
• Assist in loading and unloading of Goodwill trucks and trailers.
• Maintain store housekeeping to Agency standards.
• Attend training as required.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes.
• Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.

Additional Responsibilities

Perform other duties and projects as required by management.

Qualifications

• High school diploma or GED, preferred.
• Prior customer service experience, preferred.
• Ability to speak, read and write the English language.
• Reliable transportation and communication, required.

Core Competencies

• Live the Values
• Results Driven
• Customer Focus
• Communication
• Job Skills Knowledge

Physical Requirements

• The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• This work is physical and requires the following activities:
• Standing, walking, twisting, bending, grabbing and reaching for long periods of time;
• Sometimes squatting, kneeling, stooping;
• Good finger dexterity and feeling;
• Frequent repetitive motions;
• Talking, hearing, smelling and visual acuity.
• The ability to push, pull and lift up to 50 pounds, or more with assistance.

Work Environment

• Works in climate-controlled retail or production environment most of time but will be exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold.
• Must be available to work during operating hours as needed for business operations.
• Work schedule may include days, evenings, weekends, holidays and blackout periods which may vary from week to week as well as occasional overtime when approved by management.
• Moderate noise level.
• May work part time or full time at the discretion of management.