Store Associate Rx

About the role

Work as part of the Pharmacy and Front Store Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values.

Responsibilities

• Customer Service
  • Greet each customer in a courteous and professional manner.
  • Assist all pharmacy and front store customers with their questions and concerns.
  • Request additional help when needed to maximize customer satisfaction.
  • Maintain customer/patient confidentiality according to HIPAA and company standards.
  • Answer telephone with appropriate greeting.
• Operations
  • Comply with all federal and state laws, rules and regulations.
  • Comply with CVS policy and procedures at all times.
  • Adhere to CVS workflow and ensure quality assurance standards are maintained at all times.
  • Maintain prescription prioritization throughout prescription processing.
  • Process prescriptions, including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles, and labeling of prescriptions.
  • Resolve Third Party rejections and complete any manual claim forms.
  • Perform all register transactions, in adherence of CVS policy and procedures; this includes cash, check and charge transactions.
  • Bag merchandise upon completion of sale.
  • Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; complete Prescription Pick-Up Log, validate customer address, make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable).
  • Communicate with all healthcare professionals when permissible and according to state law.
  • Retrieve and file prescriptions appropriately according to State and Federal Law.
  • Participate in all required store operational meetings.
  • Maintain a clean, organized and professional pharmacy department, according to CVS standards.
  • Access, input and retrieve information to/from the computer.
  • Stand for extended periods of time.
  • Assist front store operations when needed.
• Inventory Management
  • Maintain in-stock by ensuring all inventory management policies and procedures are followed.
  • Utilize appropriate report(s) to maintain replenishment.
  • Pull outdated, damaged and recalled merchandise and prepare for return.
  • Assist with putting away drug orders (except CIIs) as permitted by law.
• Front Store Activities
  • Operate a cash register including cash transactions, checks, charges.
  • Follow company policies and procedures regarding cash register performance.
  • Request additional help when needed to increase customer satisfaction.
  • Greet each customer using the eye’s, hi’s and help at all times and assist customers with their questions, problems and complaints.
  • Price merchandise utilizing price guns.
  • Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping.
  • Stock shelves.
  • Complete price changes: document counts, utilize price guns.
  • Answer the telephone using the appropriate greeting.
  • Process photofinishing orders.
  • Maintain check-out area: fill register supplies, bags; wipe counter tops.
  • Issue rainchecks when requested.
  • React to potential shoplifters following company guidelines.
  • Maintain customer/patient confidentiality.
  • Maintain card department: order, stock, inventory, signing.
  • Maintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP system).
  • Reset departments/end caps following POGs.
  • Display and sign weekly, promotional and seasonal merchandise.
  • Prepare damages: document counts and item numbers, seal trays.
  • In-store signing, including: shelves, displays, dump baskets, windows, ceiling.
  • Assist Pharmacy personnel when needed.
  • Complete minor in-store repairs i.e., carriage poles, change light bulbs.
  • Work out reserve stock.
  • Assist customers with large purchases (taking out to vehicle).
  • Unload and load trays/cases - 35 pound maximum to a height of 4 feet.
  • Move trays/cases from one location to another.
• Human Resources
  • Support scheduling activities according to the needs of the business and workflow model.
  • Complete all required training programs.
  • Communicate with field management and corporate any required reporting.

Requirements

• Must be at least 16 years of age.
• Licensure requirements vary by state.
• Must have the ability to perform the listed tasks.

Qualifications

• Education: High School Diploma or Equivalent.

Pay

The Typical Pay Range For This Role Is $17.13 - $24.13. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.