STORE ASSOCIATE

About the role

Under the supervision of the Retail Store Manager or Department Head, engages customers and offers assistance in finding products in the store. In addition, Store Associates are responsible for stocking, merchandising, and cleaning of their assigned department or store location.

Responsibilities

• Welcome customers and offer assistance in locating products.
• Offer customer service over the phone.
• Suggest products for customers to use in order to complete their projects, and the proper uses of such products.
• Utilize vendor catalogues and websites to locate special order items for customers.
• Accurately create customer orders in the Epicor computer system and follow up on the ordering process of items included on customer orders.
• Transfer stock from back-stock areas to the sales floor.
• Stock shelves with product.
• Assist customers in other departments when needed.
• Perform tasks assigned by Store Manager or Department Head.
• Perform tasks in order to satisfy customer needs (i.e.: mixing paint, cutting keys, cutting copper, etc.).
• Front, face, and straighten product throughout the day.
• Clean assigned Department or Store including sweeping, dusting, and mopping.
• Merchandise product to promote items and increase sales.
• Communicate pricing errors, out of stock situations, customer complaints, or any other pertinent information to the department head.
• Clean, straighten, and organize back-stock areas.
• Aid, and communicate with fellow employees when needed.
• Strive to expand one’s product knowledge through training classes and listening to knowledgeable co-workers.

Qualifications

• High School Diploma or General Equivalency Diploma; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or associates of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

• Regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Regularly exposed to outside weather conditions.
• Frequent exposure to fumes or air particles.
• Occasional exposure to noise level in the work environment is usually loud.

Work Environment

• Regularly exposed to outside weather conditions.
• Occasionally exposed to fumes or air particles.
• Noise level in the work environment is usually loud.

Other

Full-time position, hours as assigned.