Store Associate

This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Associates promptly resolve customer concerns, ensure maximum satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. The role involves achieving excellent customer service while meeting the store’s sales goals.

The individual selected for this role will be expected to work at Store #1040 located at 13740 E 14 Mile Rd, Warren, MI 48088. Duties involve contact with customers, including minors, and access to cash, payment methods, electronic equipment, personal information, store merchandise, and other items of value. A review of criminal history is required to protect the business, its operations, reputation, and the safety of customers, staff, and the public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
• Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal
• If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for your current position

Qualifications

• High School diploma or GED (preferred)
• At least one (1) year of experience working in a delivery, retail, or customer service position (preferred)
• Previous work experience selling paint and paint-related products (preferred)
• Previous work experience operating tinting and mixing equipment (preferred)
• Ability to read, write, comprehend, and communicate in more than one language (preferred)
• Ability to read, write, comprehend, and communicate in Spanish (preferred)

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent, and passion make it possible to live this purpose and achieve great results for customers and our business.

Sherwin-Williams invests in its employees through rewards, benefits, and flexibility to enhance health and well-being, career development opportunities, and an inclusive, supportive team environment.

Benefits

A general description of benefits offered can be found at http://www.myswbenefits.com/. Benefits include retirement, health care, total well-being support, and commuter assistance.

Pay

Compensation decisions depend on various factors and may fall within a stated wage range. The range listed for this role accounts for skill sets, experience, training, licensure, certifications, and business needs. The disclosed range has not been adjusted for geographic differentials.