Store Associate

This position is located at Store #1429: 6163 Kalamazoo Ave SE, Grand Rapids, MI 49508.

About the role

Store Associates work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend solutions. Associates promptly resolve customer concerns, maintain product knowledge, and uphold high visual and quality standards in the store. The role involves customer interaction, handling cash and payments, accessing electronic equipment, and safeguarding store merchandise and personal information. A criminal history review is required to protect the business, its operations, and the safety of customers and employees.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist in making deliveries as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
• Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Qualifications

• High School diploma or GED (preferred)
• At least one (1) year of experience working in delivery, retail, or customer service (preferred)
• Previous work experience selling paint and paint-related products (preferred)
• Previous work experience operating tinting and mixing equipment (preferred)
• Ability to read, write, comprehend, and communicate in more than one language (preferred)
• Ability to read, write, comprehend, and communicate in Spanish (preferred)

Benefits

Sherwin-Williams offers a wide range of world-class benefits designed to support employees and their families, including:

• Retirement plans
• Health care benefits
• Total well-being programs
• Daily commute support

A general description of benefits can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings eligible upon hire.

Pay

Compensation decisions depend on skill sets, experience, training, and other business and organizational needs. The wage range for this role reflects these factors and may vary based on geographic location.