Store Associate

About the role

The Store Associate reports directly to the Store Manager and indirectly to the Assistant Store Managers and Shift Leaders. This position is responsible for duties such as cashiering, stocking, cleaning, and monitoring perishables. The retail sales associate provides excellent customer service and assists in maintaining daily store conditions.

Responsibilities

• Open and close the store according to established procedures
• Direct and monitor the day-to-day activities of full-time and part-time store team members
• Communicate with customers in a friendly and courteous manner
• Resolve customer complaints, including exchanges and refunds
• Document complaints and take follow-up steps to correct the source of the complaint
• Conduct front-end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale/return of gift cards
• Complete electronic store reports and conduct bag/video checks, reporting results to the Store Manager
• Perform cashier duties when necessary
• Escalate employee issues, such as disciplinary action, cash discrepancies, attendance, performance, and significant customer complaints to the Store Manager or District Manager
• Respond promptly to vendors, including receiving loads/deliveries
• Stock within all departments
• Ensure the store is operating in compliance with company standards for health and safety
• Handle emergency management, such as evacuation procedures, appropriately
• Protect company property, funds, and merchandise
• Ensure that loss prevention procedures are followed daily
• Responsible for store sanitation and completing sweep logs during assigned shift
• Serve as first contact for media and regulatory visitors and refer contact to the Store Manager
• May participate in the panel interviewing process but does not have authority to make hiring decisions
• Perform other duties, including working in other departments, as assigned

Requirements

• Must be 18 years of age
• High School diploma or equivalent required
• Comprehensive product knowledge and the ability to train other team members
• Previous training/supervisory experience a plus
• Company work history will be strongly considered, including attendance, work performance, safety, policy compliance, and performance management
• Proficiency in basic math skills required, including addition, subtraction, multiplication, and division
• Must be able to read, write, and speak in English
• Demonstrate effective oral and written communication, interpersonal skills
• Language proficiency in Spanish or other languages is a plus
• Must be dependable and flexible
• Ability to travel to multiple work locations
• Excellent customer service, teamwork, and problem-solving skills
• Must adhere to uniform dress code

Physical Requirements

• Ability to reach, bend, balance, lift, and transport various objects weighing 20-50 lbs repeatedly throughout the shift; at times, product weight may reach 50-80 lbs
• Ability to stand, walk, and/or move about for extended periods of time
• Ability to push, pull, grasp, twist, and use sawing motions for extended periods of time
• Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions, and inside delivery trucks