Store Associate - Aspen Collection - Winter 26-27

About the role

Aspen Skiing Company, a division of Aspen One, is seeking a Store Associate to join our team at Aspen Snowmass. Located in the heart of the Rocky Mountains, Aspen Snowmass offers a wide range of winter sports activities, including skiing, snowboarding, and more. Our mission is to provide an exceptional guest experience through knowledgeable service, top-notch gear, and a welcoming atmosphere.

Responsibilities

• Welcome each guest with a friendly, attentive approach that reflects a high standard of service and encourages engagement
• Engage guests by listening actively, asking thoughtful questions, and guiding them through rental and retail process with personalized recommendations that enhance their experience and drive sales
• Operate point-of-sale systems and RTP software accurately to process sales, rentals, returns, discounts, and payments in a smooth, timely manner
• Maintain a clean, organized, and visually appealing sales floor using merchandising techniques that maximize product visibility and sales
• Skillfully perform waxing and equipment maintenance to provide guests with top-quality gear that enhances their mountain experience
• Support back-of-house operations such as organizing stockrooms, replenishing displays, and assisting with product receiving to keep inventory flow smooth
• Monitor for security concerns, help deter theft, and promptly report inventory or cash discrepancies to management
• Collaborate with teammates and take initiative to keep shop operations smooth, efficient, and aligned with a guest-first approach
• Other duties as assigned

Qualifications

• High school diploma or equivalent required
• 1 year experience in retail sales and direct customer service within a fast-paced, guest-focused environment, emphasizing solution-oriented sales, preferred
• Completion of ski manufacturers’ binding certification preferred or willingness to obtain
• Knowledge of winter sports equipment, apparel, and gear performance to match products to guest needs
• Proficient knowledge with rental, ticketing, or reservation software systems
• Familiarity with industry terminology and merchandising standards that support sales and engagement
• Understanding of company policies, POS systems, and rental/retail operations best practices
• Knowledge of United States currency, pricing, and accurate transaction handling
• Skilled in retail selling techniques that build guest trust and guide purchasing decisions
• Ability to communicate clearly and warmly in English; Spanish, Portuguese, or other languages helpful for international guests
• Strong interpersonal skills with the ability to engage guests confidently across diverse situations
• Meticulous attention to detail and rigorous adherence to all safety and risk management protocols to guarantee guest safety, satisfaction, and trust in Aspen Snowmass services
• Adaptable and productive in a fast-paced environment while prioritizing guest experience
• Collaborative team player committed to service excellence and shared goals
• Consistently deliver friendly, knowledgeable, and solution-oriented service that drives repeat business
• Take initiative to contribute to overall store operations and a seamless guest experience

Qualifications

• Education & Experience Requirements
• High school diploma or equivalent required
• 1 year experience in retail sales and direct customer service within a fast-paced, guest-focused environment, emphasizing solution-oriented sales, preferred
• Completion of ski manufacturers’ binding certification preferred or willingness to obtain
• Knowledge of winter sports equipment, apparel, and gear performance to match products to guest needs
• Proficient knowledge with rental, ticketing, or reservation software systems
• Familiarity with industry terminology and merchandising standards that support sales and engagement
• Understanding of company policies, POS systems, and rental/retail operations best practices
• Knowledge of United States currency, pricing, and accurate transaction handling
• Skilled in retail selling techniques that build guest trust and guide purchasing decisions
• Ability to communicate clearly and warmly in English; Spanish, Portuguese, or other languages helpful for international guests
• Strong interpersonal skills with the ability to engage guests confidently across diverse situations
• Meticulous attention to detail and rigorous adherence to all safety and risk management protocols to guarantee guest safety, satisfaction, and trust in Aspen Snowmass services
• Adaptable and productive in a fast-paced environment while prioritizing guest experience
• Collaborative team player committed to service excellence and shared goals
• Consistently deliver friendly, knowledgeable, and solution-oriented service that drives repeat business
• Take initiative to contribute to overall store operations and a seamless guest experience

Job Benefits

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

Additional Information

• Work Environment & Physical Demands
• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance

Reasons to Apply

• Join a company that values inclusion, equity, and diversity
• Experience working in a fast-paced, guest-focused environment
• Opportunity to work with a team of dedicated professionals in a beautiful setting
• Competitive benefits package including paid time off, paid leave programs, and more

Equal Opportunity Employer

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran).