Store Advisor, Dallas NorthPark Center

About the role

As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in‑store. You will master the fundamentals of the Cloud CX philosophy to deliver “wow” moments and ensure a seamless, premium, customer‑centric operation. Reporting to the Store Leader, you will support the retail function by demonstrating high‑level performance through authentic service, helping to drive brand loyalty and ignite the human spirit through movement.

Responsibilities

• Deliver a premium, individualized customer experience rooted in the On Spirits and Cloud CX philosophy.
• Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience.
• Assist with unpacking, back‑stocking, and organizing deliveries to manage inventory efficiently.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in‑store events, community engagement, and other activities to boost fan interactions and store presence.
• Foster a collaborative and positive team environment (Team Spirit).
• Demonstrate a strong commitment to exceptional customer service (Positive Spirit).
• Embrace new ideas and initiatives to drive store success (Explorer Spirit).
• Uphold high standards of integrity and professionalism in all actions (Athlete Spirit).

Requirements

• 1+ years of relevant experience in retail or a customer‑service‑related field.
• Understanding of service excellence with the ability to engage fans, address their needs, and provide effective solutions.
• Strong organizational skills and attention to detail.
• Excellent communication skills and ability to provide constructive feedback to improve store processes and fan experiences.
• Availability to work weekends, evenings, and holidays as needed.

Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for fans worldwide. We create immersive, design‑led spaces that go beyond traditional shopping to offer unforgettable experiences. The team values authenticity, collaboration, and a relentless drive for excellence, moving fast, staying agile, and always putting fans at the center of everything we do.

What We Offer

On provides an environment centered around growth and progress, offering tools for holistic development—physical, mental, and professional. Our supportive, team‑oriented atmosphere includes access to personal self‑care resources for both physical and mental well‑being, empowering each person to be led by purpose.

Schedule

• Weekend availability
• Evening availability
• Holiday availability as needed