Associate Store Leader, Dallas NorthPark Center

About the role

As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented, customer-centric approach into daily practice autonomously while championing your team’s successes. Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and authentic service. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.

Responsibilities

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards.
• Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction.
• Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams.
• Analyze daily KPIs and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance.
• Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development.
• Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability.

Requirements

• 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands.
• Advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles.
• Experience as an expert facilitator delivering technical or operational training and coaching to diverse team members.
• High level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch professional limits.
• Strong communication skills with authenticity and clarity, building relational intelligence to influence and partner with cross-functional stakeholders.

Benefits

On is a place centered around growth and progress. We offer an environment designed to give people the tools to develop holistically—to stay active, to learn, explore, and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere with access to personal self-care for both physical and mental well-being, so each person is led by purpose.