Storage Support System Administrator Level II and III

Technical Environment

Multi-vendor high-performance storage platforms
Mass storage subsystems
Fiber Channel interconnection fabrics
Heterogeneous storage environments
Linux, Unix, and Windows operating systems
Client/server, storage, and network devices
Enterprise and HPC computing environments
Storage management and monitoring tools

Key Responsibilities (All Levels)

• Provide support for the implementation, troubleshooting, and maintenance of IT systems
• Support day-to-day operations, monitoring, and incident response for storage environments
• Manage and sustain enterprise and HPC storage systems
• Support client/server, storage, and network devices
• Provide Tier 1 and Tier 2 support based on experience level
• Escalate issues appropriately and communicate status to Government and internal stakeholders
• Support dispatch operations for hardware-related issues and remain engaged through resolution
• Optimize system performance and resource utilization
• Perform system capacity analysis and planning
• Provide detailed troubleshooting and root cause analysis
• Document system configurations, procedures, and sustainment activities
• Follow Government-defined ticketing, change management, and operational procedures
• Maintain accurate system documentation and records

Qualifications (All Levels)

• Active TS/SCI clearance with Full Scope Polygraph (most recent poly within the last 7 years)
• DoD 8570 IAT II certification
• Experience administering Linux-, Unix-, or Windows-based systems
• Experience supporting enterprise or HPC storage environments
• Strong troubleshooting and documentation skills
• Strong verbal and written communication skills
• Ability to support mission-critical systems in a 24/7 operational environment (as required)
• Ability to collaborate with Government and contractor personnel