Storage Support System Administrator II and III

Technical Environment

Multi-vendor high-performance storage platforms
Mass storage subsystems
Fiber Channel interconnection fabrics
Heterogeneous storage environments
Linux, Unix, and Windows operating systems
Client/server, storage, and network devices
Enterprise and HPC computing environments
Storage management and monitoring tools

Key Responsibilities (All Levels)

• Provide support for the implementation, troubleshooting, and maintenance of IT systems
• Support day-to-day operations, monitoring, and incident response for storage environments
• Manage and sustain enterprise and HPC storage systems
• Support client/server, storage, and network devices
• Provide Tier 1 and Tier 2 support based on experience level
• Escalate issues appropriately and communicate status to Government and internal stakeholders
• Support dispatch operations for hardware-related issues and remain engaged through resolution
• Optimize system performance and resource utilization
• Perform system capacity analysis and planning
• Provide detailed troubleshooting and root cause analysis
• Document system configurations, procedures, and sustainment activities
• Follow Government-defined ticketing, change management, and operational procedures
• Maintain accurate system documentation and records

System Administrator II (Mid-Level)

• Independently administers enterprise and HPC storage systems
• Provides Tier 1 and Tier 2 support, including advanced troubleshooting
• Performs root cause analysis and remediation
• Manages daily configuration and operational health of storage environments
• Serves as an escalation point for junior staff

System Administrator III (Senior / SME)

• Serves as a technical lead and subject matter expert for storage environments
• Resolves highly complex storage, system, and integration issues
• Supports storage system design, architecture, and long-term planning
• Analyzes system interdependencies within enterprise and HPC environments
• Leads major incident response efforts
• Performs long-term capacity planning and optimization
• Mentors junior administrators
• Acts as the final technical escalation authority

Required Qualifications (All Levels)

• Active TS/SCI clearance with Full Scope Polygraph (most recent poly within the last 7 years)
• DoD 8570 IAT II certification
• Experience administering Linux-, Unix-, or Windows-based systems
• Experience supporting enterprise or HPC storage environments
• Strong troubleshooting and documentation skills
• Strong verbal and written communication skills
• Ability to support mission-critical systems in a 24/7 operational environment (as required)
• Ability to collaborate with Government and contractor personnel

TAP Engineering Benefits

• Paid Time Off: 15–25 days annually based on tenure, plus 11 paid holidays (never use-or-lose)
• Retirement: Up to 15% employer contribution to a 401(k) through match and profit sharing
• Medical Coverage: Free medical insurance for employees, with optional buy-up plans for dependents
• Dental & Vision: Employer-paid plans with optional enhancements
• Insurance Coverage: Employer-paid life insurance, AD&D, short-term disability, and long-term disability
• Flexible Spending Accounts: Healthcare and dependent care FSAs
• Tuition Reimbursement: Up to $36,000 per year for approved coursework
• Employee Assistance Program, wellness incentives, discount programs, virtual care, prescription savings, and travel support
• Performance-Based Rewards: Merit increases, performance bonuses, and referral bonuses