Storage SME

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services.

About the role

This position is responsible for advanced administration and support of enterprise storage, focusing on NetApp storage environments (FAS, ONTAP), multi-vendor storage platforms, and cross-platform system administration. The consultant ensures high availability, performance optimization, and operational excellence while supporting ITIL-based service management processes.

Responsibilities

• Administer and support NetApp FAS systems and NetApp ONTAP environments.
• Provide advanced support for NAS and SAN architectures, including provisioning, zoning, and performance optimization.
• Manage EMC storage platforms and interoperable storage environments.
• Perform capacity planning, replication, backup integration, and disaster recovery setup.
• Use NetApp Active IQ Unified Manager (AIQUM) for proactive monitoring, performance analysis, alerting, and reporting.
• Troubleshoot complex storage issues and implement performance tuning improvements.
• Configure and support authentication protocols including Kerberos and LDAP.
• Integrate infrastructure systems with directory services and access control frameworks.
• Support ITIL processes including Incident Management (timely diagnosis and resolution of infrastructure incidents) and Problem Management (root cause analysis and implementation of permanent fixes).
• Utilize ServiceNow ITSM for ticket tracking, workflow automation, and reporting.
• Maintain comprehensive documentation for incidents, changes, and system configurations.
• Participate in on-call rotation for critical infrastructure support.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 5-7 years of experience in infrastructure and storage.

Skills

• Strong hands-on experience with:
  • NetApp ONTAP and NetApp FAS
  • NetApp Active IQ Unified Manager (AIQUM) monitoring and analytics
  • SAN/NAS storage environments
  • Windows Server and Linux (Red Hat) administration
  • EMC storage systems
  • Microsoft PowerShell scripting
• Advanced troubleshooting and root cause analysis.
• Strong knowledge of storage performance and monitoring tools (AIQUM).
• Ability to manage complex, multi-platform environments.
• Strong communication and documentation skills.
• Ability to work in high-availability, mission-critical environments.

Preferred Qualifications

• Familiarity with ServiceNow ITSM platform and ITIL processes.
• Knowledge of enterprise authentication protocols (Kerberos, LDAP).
• Relevant certifications (preferred):
  • NetApp Certified Professional (NCDA/NCIE)
  • Microsoft Certified
  • Red Hat Certified Engineer (RHCE)

Work Environment

Enterprise IT infrastructure environment (remote).

Success Metrics

• Storage and system uptime and performance.
• Reduction of recurring issues through effective problem management.
• Efficient capacity and performance optimization using AIQUM insights.