Stockroom Operations lead, HOKA

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement. We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.

Responsibilities

• Maintain stockroom area in which all materials and products are received, stored, organized, picked, counted, monitored, and distributed to meet store needs.
• Maintain a neat and orderly stockroom and stock desk while practicing and promoting safety consciousness and security measures to deter theft.
• Ensure all stock processes and policies are understood by team members and followed at all times.
• Strategically plan for new product arrivals and execute necessary adjustments.
• Receive and verify shipments as they arrive and handle discrepancies so that inventory counts are current and accurate.
• Handle customer charge sends and store transfers of merchandise between retail locations or distribution centers.
• Control damaged merchandise or mis‑mate inventory in accordance with company standards.
• Securely maintain a key to the store.
• Assist the Store Manager in achieving and exceeding the store’s fiscal business plan by helping to execute sales and productivity plans.
• Help replenish and display product on the sales floor and organize it according to Visual Merchandising standards.
• When working on the sales floor, provide the best possible customer service per Service Training Program, greet customers, direct them to appropriate products/areas, answer questions, offer current product knowledge.
• Ensure personal availability to customers and identify and address their needs and questions.
• Maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions.
• Cooperate as an integral part of a team to meet business needs.

Requirements

• One (1) to two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills and ability to convey