Stock Plans Manager / Sr. Manager

Position Summary

We are seeking an experienced, motivated, and client-focused Team Leader to oversee our Stock Plan Participant Support team. In this leadership role, you’ll manage day-to-day operations, coach and develop a team of licensed support specialists, and ensure high-quality service delivery for employees participating in public company stock plans.

Key Responsibilities

• Leadership & Oversight:

  • Lead and mentor a team of Stock Plan Support Specialists, providing coaching, training, and performance feedback
  • Ensure compliance with industry regulations and internal supervisory procedures
  • Serve as the primary escalation point for complex participant inquiries and transactions
  • Collaborate with internal stakeholders and brokerage partners to resolve issues and enhance service delivery
  • Conduct quality assurance reviews and support licensing oversight as required under FINRA guidelines

• Participant Experience:

  • Monitor service channels (phone, email, chat) to ensure timely and effective participant support
  • Drive a client-first culture by modeling best practices and ensuring the team delivers consistent, high-quality guidance
  • Absorb new clients or expand stock plan services with current clients

• Operational Excellence:

  • Oversee transaction accuracy, reporting, and regulatory documentation
  • Identify trends and operational gaps; recommend and implement process improvements
  • Help maintain and update training materials, FAQs, and participant resources

Required Qualifications

• Active Series 7 and Series 63 licenses required

• Series 24 license required or must be obtained within 6 months of hire (company-sponsored preparation available)

• 3+ years of experience in equity compensation, brokerage operations, or financial services support

• 3+ years of leadership or supervisory experience (team lead, supervisor, or manager role)

• Strong knowledge of stock plan types (RSUs, stock options, ESPP) and trading platforms

• Excellent communication, coaching, and problem-solving skills

• Ability to manage priorities in a fast-paced, client-centric environment

Compensation

$100,000.00 - $150,000.00 per year