STL IT Service Specialist

About the role

The IT Service Specialist plays a vital role in enabling BCG's Seattle office by delivering exceptional, high-touch technology support to consulting teams and business services staff. This is a full-time, in-office role (5 days per week) in a fast-paced, highly collaborative environment where responsiveness, professionalism, and sound judgment are essential. Consistent on-site presence is critical to providing timely, effective support and to building strong relationships across the office.

Responsibilities

• Providing best-in-class IT support to case teams and office staff, both proactively and in response to issues, with a strong focus on user experience
• Supporting a broad range of technologies, including laptops, mobile devices, video conferencing systems, printers, standing desks, and office infrastructure
• Preparing, configuring, imaging, deploying, and maintaining end-user devices in line with BCG standards
• Troubleshooting issues across Windows and macOS environments, Android and iOS devices, Microsoft 365, VPNs, and network connectivity
• Maintaining local technology environments to improve reliability, security, efficiency, and cost effectiveness
• Coordinating with external vendors for the repair and maintenance of office technology
• Providing on-site technical support for meetings, events, and office initiatives
• Communicating clearly and professionally with end users as well as local, regional, and global IT teams regarding issue status and resolution
• Logging, tracking, and analyzing incidents in ServiceNow to identify trends and opportunities for continuous improvement
• Managing hardware and software assets, including inventory tracking and configuration compliance
• Creating and maintaining documentation, knowledge articles, and standard operating procedures
• Participating in local, regional, and global IT initiatives, including evaluating and piloting new technologies
• Supporting general office initiatives as needed

Qualifications

• Bachelor's degree preferred
• 2+ years of experience in an IT support, service desk, or similar role
• Experience supporting Windows and macOS operating systems, Android and iOS devices, Microsoft 365, VPNs, MFA, Intune/Azure and network connectivity
• Ability to diagnose issues, propose solutions, and escalate effectively when appropriate
• Familiarity with automation tools, process improvement initiatives, and emerging technologies (including AI-enabled tools)
• Foundational knowledge of PC and laptop hardware, software, telecommunications, mobile devices, networking, and server administration
• Strong working knowledge of Microsoft Office applications (Outlook, PowerPoint, Word, Excel)
• Excellent communication, organization, and time-management skills
• Ability to manage multiple priorities in a dynamic environment
• High standards for accuracy, follow-through, and customer satisfaction
• Willingness and ability to perform hands-on work, including lifting and moving equipment and using basic tools

Skills

• Emotional awareness and empathy — the ability to remain calm, thoughtful, and user-focused, particularly in high-pressure situations
• A strong service orientation — a genuine commitment to helping others succeed and delivering a consistently excellent experience
• Collaboration and teamwork — a willingness to step in, support colleagues, and contribute beyond defined responsibilities
• Professionalism and discretion — comfort working with all levels of the organization while handling sensitive information with integrity
• A hands-on mindset — enthusiasm for troubleshooting, fixing, and improving technology and physical office environments
• A growth mindset — curiosity, openness to learning, and a proactive approach to developing new skills and capabilities

Pay

• Base salary range: $73,000.00 - $81,580.00 (Seattle)
• Annual discretionary performance bonus of up to 12%
• Retirement contribution starting at 5% and moving to 10% after 2 years

Benefits

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

Schedule

Full-time, in-office role (5 days per week) in Seattle.

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