IT Services Specialist

About the role

Abrigo is seeking an IT Services Specialist to join our IT Services team. This role provides comprehensive IT support to internal customers in a fast-paced, security-focused fintech environment.

Responsibilities

• Deliver high-quality, “white glove” Tier 1&2 IT support to internal employees of varying technical skill levels, both in-person and via remote support tools
• Serve as the primary triage point for all IT incidents and requests, managing a high-volume ticket queue
• Troubleshoot hardware, software, and access-related issues in a timely and customer-focused manner
• Effectively translate technical concepts into easy-to-understand language for non-technical users
• Manage asset lifecycle activities including laptop and peripheral deployment, imaging, and replacements
• Administer the full Microsoft 365 ecosystem, including Microsoft Admin Center, Exchange, Teams, SharePoint, and Intune
• Manage Entra ID users, security groups, Microsoft 365 groups, and Teams
• Configure, maintain, and deploy endpoint policies and applications using Microsoft Intune
• Assist with enterprise application integrations, including SAML-based single sign-on (SSO) configurations
• Support and maintain MDM solutions for Windows and macOS devices
• Operate with a security-first mindset, following defined IT and Information Security standard operating procedures
• Create and maintain technical documentation, knowledge base articles, and process guides
• Contribute to automation efforts for low-risk or repetitive tasks
• Maintain a proactive mindset focused on improving efficiency, security posture, and employee experience

Requirements

• Minimum 1 year of hands-on experience in IT support, or similar role
• Strong troubleshooting skills across hardware, software, and user access issues
• Experience working with a ticketing system and asset management platform
• Ability to manage multiple tasks simultaneously in a fast-paced, high-demand environment
• Strong customer service, communication, and organizational skills
• Ability to document issue resolution and maintain working technical documentation
• Ability to work independently and collaboratively as part of a team
• Must be able to lift and move equipment up to 50 pounds
• CompTIA A+ certification and/or Microsoft certifications such as MS-900 or AZ-900 preferred
• CompTIA Security+ or demonstrated security-focused IT experience preferred
• Hands-on experience with Microsoft 365 Admin Centers, Entra ID, Microsoft Intune preferred

Qualifications

• High school diploma or equivalent
• Valid driver’s license and ability to lift and move equipment up to 50 pounds