IT Services Specialist

Primary Responsibilities

• Provide dedicated technical support to all Executive staff, including the C-Suite team, ensuring prompt resolution of issues and optimal technology performance.
• Diagnose and resolve hardware and software incidents, including issues with company-issued computers, peripherals, and network connectivity.
• Install and configure new IT hardware and software.
• Perform routine maintenance and updates to ensure smooth operations.
• Diagnose and resolve hardware, software, and connectivity problems to minimize downtime and maintain business continuity.
• Follow standard operating procedures and best practices for service desk operations.
• Track, route, and document incident resolutions.
• Manage the technical onboarding of new hires, configuring hardware, and setting up workspaces to ensure a smooth start for all new employees.
• Provide onsite and remote IT support for manufacturing and production environments, understanding the unique challenges and requirements of these settings.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.
• 3+ years of experience in an IT support role, with a proven track record of resolving a wide range of technical issues.
• Experience providing IT support to executive teams, with excellent communication skills and discretion.
• Strong knowledge of hardware, software, and network systems, with experience in IT Asset Management.
• Familiarity with service desk operating procedures and IT service management (ITSM) best practices.
• Ability to work independently and manage multiple tasks and projects in a fast-paced environment.
• Strong interpersonal skills and the ability to work effectively with all levels of staff and management.
• Certifications in relevant IT technologies (e.g., CompTIA A+, Network+) are preferred.

Compensation & Benefits

This position requires travel to Mueller sites in North Carolina, Alabama and Georgia.

Current benefit offerings include medical, dental, and vision insurance, 401k plan with 5% Company match, Employee Stock Purchase Plan (ESPP), short-term and long-term disability benefits, vacation, 100% paid parental leave, tuition reimbursement program, student debt retirement matching, well-being program, Employee Assistance Program (EAP), company-provided life insurance, supplemental insurance at group rates, and more.

Equal Employment Opportunity

Mueller Water Products, Inc., as well as its subsidiaries, are equal employment employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. In keeping with its obligations under applicable federal, state and local law, Mueller will make reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation at any time during the application or interview process, please contact a member of the Human Resources Department.

E-Verify Participation

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.

Notice Of E-Verify Participation

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.

Accommodation

If you require accommodations during any stage of the application or interview process, please let us know. We are happy to work with you to meet your needs.