IT Services Specialist

About the role

T. Baker Smith is seeking an IT Services Specialist who enjoys solving problems and making everyday technology more dependable. Reporting to the IT Support Manager, you’ll provide broad IT support while taking ownership of how computers are prepared, deployed, maintained, and replaced.

Responsibilities

• Diagnose and resolve hardware, Windows, Microsoft 365, peripheral, access, and connectivity issues.
• Prepare and deploy computers for new associates, replacements, and office needs.
• Improve standard configurations, application deployment packages, and setup documentation.
• Maintain accurate equipment records and support the full device lifecycle.
• Work with infrastructure staff on approved endpoint updates, security remediation, and technical improvements.
• Support associates onsite and remotely across multiple offices.

Requirements

Practical experience supporting business users and independent troubleshooting skills. Understand how operating systems, applications, accounts, and devices interact—and can investigate beyond the first symptom. Organization, communication skills, as well as thoroughness in problem solving are necessary traits. Experience with endpoint management, software deployment, or scripting to help improve processes that support the organization. Bring a security-minded approach to everyday IT work. Protect firm and client information, recognize and report suspicious activity, and help associates work securely. Open to using AI as part of everyday IT work and interested in finding practical ways to incorporate it. Willingness to learn, experiment with approved tools, and evaluate results critically while protecting firm and client information.

Skills

This role offers opportunities to develop deeper technical skills while improving computer preparation, deployment, and management across the firm. Collaboration with the infrastructure team may include endpoint management, automated setup, PowerShell scripting, and systems administration, depending on experience and development goals. Initiative and practical ideas are encouraged to reduce manual work, improve consistency, and keep associates’ technology ready and reliable. You will support a variety of disciplines, including engineering, surveying, and environmental work while building a more consistent technology experience across the firm. Experience comes in different forms; many skills are transferable – and passion goes a long way. At TBS we value being growth oriented, trustworthy, responsive, working hard, smart, & safe, building a positive team & family spirit, and being enthusiastic & energetic. We also know that diversity of background and thought can enhance problem‑solving and encourage more creative thinking, which is why we are dedicated to adding new perspectives to the team. Our purpose is investing in people to enhance communities and that commitment has endured for over 100 years. We pride ourselves in doing this by recruiting, hiring, and retaining diverse, passionate, and forward‑thinking talent.