Stewarding Utility Worker Encore Boston Harbor

About the role

Encore Boston Harbor is a luxury global destination gaming resort located on the waterfront along the Mystic River and connected to Boston Harbor. It includes a six-acre park along the water with a harbor walk, events lawn, public viewing areas, ornate floral displays, and retail and dining experiences overlooking the Encore Harbor Walk.

Responsibilities

• Adheres to all Encore Boston Harbor core values and property and department standards
• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports
• Follows all applicable internal policies, federal and state laws, rules, regulations and controls property wide
• Delivers and maintains a maximum level of property-wide service and satisfaction
• Contributes to company-wide communication and best practices
• Keeps informed of all new developments within the department
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations
• Cleans and maintains public area equipment and the assigned premises
• Removes and compacts trash from floors
• Keeps the department supply areas organized and clean
• Performs inventories and deliver/stock supplies as required
• Communicates politely and display courtesy to internal customers
• Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information
• Communicate with co-workers and supervisor to ensure quality service
• Routinely performs deep cleaning processes to ensure overall cleanliness of the property
• Maintains relevant knowledge of industry through continuing education and training
• Performs any other job-related duties as assigned

Age, Gaming And Certifications

18 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education And/or Experience

High school or equivalent degree preferred.

Language Skills

Conversational English required.

Physical Demands

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include rigorous physical ability such as lift or maneuver at least fifty (50) pounds, and long spans of standing/walking.

Work Environment

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate. When on casino or property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed in and or around electrically or mechanically energized equipment. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE).

Preference

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.