Stewarding Supervisor

About the role

The Broadmoor is committed to creating a culture of family and community while providing a genuine, unforgettable experience for guests and team members. This role plays a key part in maintaining the high standards of hospitality and safety.

Responsibilities

• Supervises and trains stewarding crew in proper sanitation, MSDS sheets, safe working environment, safety regulations and guidelines, understanding Banquet event orders, fire safety/emergency procedures, proper chemical usage and safety.
• Arranges shift work assignments, monitors and supervises start, break, lunch, and close times.
• Participates and leads fire drills, Departmental meetings, Human Resource training classes, and conducts daily pre-shift meetings.
• Assists with preparing and writing schedules.
• Ensures that all “set-ups” are completed in a timely manner with the correct quantity and quality of equipment needed.
• Transports items on and off property to support all kitchen operations.
• Supervises up to 50 Stewarding employees directly responsible for cleaning of china, glass, silver, kitchen and backdock areas, dish rooms and trash removal.
• Ensures proper maintenance of Food and Beverage equipment. Reports broken/damaged equipment to proper departments for repair.
• Provides constructive feedback for performance appraisals of Stewarding staff members.
• Supervises sanitation activities in all kitchens.
• Ensures service ware levels are maintained, available and in place for functions.
• Prepares supply/chemical orders and monitors usage.
• Supervises the organization and maintenance of storage areas to include back of the house hallways, storerooms, and silver rooms.
• Maintains cleanliness and appearance of all service ware.
• Ensures all silver items are polished and in good working order.
• Assists with and supervises inventories.
• Supervises more than one Stewarding outlet at a time.
• Willingness to work in fast-paced, team-oriented environment.
• Upholds and abides by all Broadmoor policies, procedures, and safety guidelines.

Requirements

• High school diploma or GED, or three months of related experience and/or training.
• Experience working in a Hospitality environment preferred.
• Enthusiastic, friendly, and energetic team member who works well with others.
• Directly supervises up to 50 Stewarding employees.
• Proficient using a computer to order supplies, conduct inventory, and prepare reports.
• Knowledge of Word and Excel recommended.
• Highly organized and meticulous with detail.
• Valid Driver’s License required.
• Ability to multitask and prioritize tasks when there are conflicting priorities.
• Self-motivated with the ability to take initiative and be proactive in problem-solving.
• Occasional heavy lifting (up to 100 lbs. with assistance).

Qualifications

• High school diploma or GED.
• Three months of related experience and/or training.
• Experience working in a Hospitality environment preferred.
• Directly supervises up to 50 Stewarding employees.
• Proficient using a computer to order supplies, conduct inventory, and prepare reports.
• Knowledge of Word and Excel recommended.
• Highly organized and meticulous with detail.
• Valid Driver’s License required.
• Ability to multitask and prioritize tasks when there are conflicting priorities.
• Self-motivated with the ability to take initiative and be proactive in problem-solving.
• Occasional heavy lifting (up to 100 lbs. with assistance).

Skills

• Attention to detail.
• Commitment to hospitality.
• Leadership with integrity, authenticity, and kindness.
• Fire safety/emergency procedures.
• Safe working environment.
• Sanitation practices.
• Chemical usage and safety.
• Teamwork and collaboration.
• Computer proficiency.
• Inventory management.
• Equipment maintenance.
• Service ware management.
• Problem-solving and initiative.
• Heavy lifting and transportation.

Benefits

At the Broadmoor, we offer comprehensive benefits packages including Health & Dental, 401k, local discounts, and opportunities for career advancement and personal growth. Join our team and become part of the world's longest-running Five-Star, Five-Diamond resort.