Steward

About the Role

The Steward is responsible for cleaning and sanitizing all areas of the kitchen and operating the dish washing machine in safe and efficient compliance with policies, procedures, brand standards, and federal, state, and local regulations. This role requires flexibility in shift days, starting and ending times, and hours worked due to the 24/7 operational demands of the Company.

You will promptly report emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management, as well as any deviations from policies, procedures, brand standards, and regulations. Additionally, you will assist guests as needed and ensure all communications adhere to privacy policies.

Responsibilities

• Operate dish washing machine, including proper rack stacking and silver presoaking.
• Wash dishes, pots, pans, kitchen utensils, glasses, silverware, etc.
• Maintain mop station with mops, buckets, brooms, and proper cleaning solutions.
• Sweep and mop floors; keep floors clean and dry, and immediately address wet spills.
• Clean walls, tables, racks, sinks, floor mats, and disposal areas.
• Polish stainless steel.
• Clean ovens, hoods, filters, drains, hot boxes, steam tables, flat boxes, and ceiling vents according to schedule or as directed.
• Empty all trash cans, wash them out, and return them to the kitchen.
• Perform special cleaning projects as assigned.
• Attend department meetings as scheduled.
• Maintain a consistent professional and positive attitude when communicating with guests and associates.
• Report incidents of guest dissatisfaction or unusual matters to management for corrective action.
• Comply with all policies, procedures, and safety regulations.
• Practice safe work habits and follow sanitary, security, and emergency procedures.
• Write shift reports, including incidents of theft, accidents, or injuries when assigned.
• Check with manager/supervisor before leaving the work area for any reason.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.

Requirements

• High school education or related experience.
• Familiarity with hospitality industry practices preferred.

Skills

• Ability to provide friendly and efficient guest service.
• Understanding of and compliance with proper cleaning techniques, policies, and procedures.
• Ability to operate dish washing machines, burnishers, steam cleaners, cardboard bailers, mops, and use cleaning supplies.
• Ability to complete tasks on time and identify/investigate issues.
• Strong attention to detail with good organizational and time management skills.
• Professional attitude and behavior with effective listening and communication skills.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.
• Ability to satisfy legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort

• Physical work is a primary part of the job, involving extended standing, walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 100 lbs.
• Work is performed inside and outside the hotel with exposure to cleaning supplies, equipment, and machines.
• Exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and loud noises.
• Requires following basic safety precautions and using protective equipment.
• Associate must be able to speak, listen, and write, with close vision (with or without corrective lenses).

Benefits

Benefits for Full Time employees may include:

• Health, Dental, and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation, and Holidays
• Employee Assistance Program
• Hotel discounts at any property in the TPG portfolio and more

Benefits vary by location.