Steward

About the Role

Adhere to hotel standards in operating the dish machine to ensure designated restaurant and kitchen are properly cleaned and maintained. Assist in cleaning other kitchen equipment such as pots and pans. Complete other special projects as assigned.

Responsibilities

• Use correct cleaning chemicals for designated items, according to OSHA Standards
• Setup and organize work station with proper equipment
• Check the working condition of equipment to ensure it works properly
• Fill the dish machine with proper water level and ensure the temperature level is set to standard
• Organize the breakdown area for dirty ware
• Remove excess food/debris from soiled ware before placing them in the machine
• Position dirty ware in the designated racks for cleaning
• Remove washed ware and allow them to dry—place them in designated area
• Inspect the cleanliness and condition of all washed equipment and areas; re-clean any item not meeting standards
• Handle all dishes carefully to prevent breakage and losses
• Change dish machine water/fill and refill as needed to ensure all dishes are properly cleaned
• Clean spills in kitchen and work areas immediately
• Transport garbage can from kitchen and work areas to dumpster, empty and clean according to standard
• Report damages, maintenance, problems, or safety hazards to supervisor
• Organize and restock wash areas for next shift
• Build solid relationships with colleagues and treat them with respect and dignity
• Deliver passionate and engaging service to guests by:
  • Greeting or welcoming everyone warmly with a smile
  • Using eye and ear contact and the guest’s name
  • Establishing and anticipating needs
  • Solving and owning all requests/complaints
  • Thanking everyone
• Perform other duties and responsibilities as assigned, including working in other areas of the hotel to assist operations

Qualifications and Skills

• High school graduate or equivalent; previous experience in hotel/restaurant dishwashing preferred
• Familiarity with proper sanitation regulations and knowledge of proper chemical handling
• Ability to speak, read, and comprehend simple instructions, short correspondence, and memos in English
• Ability to write simple correspondence and effectively present information in one-on-one and small group situations
• Basic arithmetic skills: ability to add, subtract, multiply, and divide using units of American money, weight, volume, and distance
• Ability to solve practical problems and interpret instructions furnished in written, oral, diagram, or schedule form
• Track record of delivering exceptional guest or client experience
• Strong communication skills for training, safety, and guest interactions
• Appropriate professional appearance and demeanor

Physical Demands

• Regularly required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms
• Frequently required to stoop, kneel, crouch, or crawl
• Occasionally required to climb or balance, talk, or hear
• Must occasionally lift and/or move up to 25 pounds

Work Environment

• Occasionally exposed to fumes or airborne particles
• Noise level in the work environment is usually loud
• Work area can be odorous, foul, damp, hot, or cold with temperature changes
• Must use mask, goggles, apron, and boots at all times

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity, Critical Illness, and Accident Insurance