Sterling B2B Integrator (SBI) – EDI Onboarding Specialist

Responsibilities

• Lead onboarding of new trading partners using Sterling B2B Integrator
• Configure and maintain trading partner profiles, envelopes, and communication setups
• Develop and manage integration workflows for EDI transactions and B2B data exchange
• Perform end-to-end integration testing with trading partners
• Promote validated configurations to production environments
• Support EDI transactions such as Purchase Orders (POs), invoices, and other supply chain documents
• Troubleshoot and resolve issues related to EDI processing, data translation, and connectivity
• Monitor data flows and ensure successful transmission between systems and partners
• Manage AS2, FTPS, VAN, and other communication protocols, including certificate renewals
• Address production issues and ensure SLA adherence for incident resolution
• Work closely with business teams to understand EDI requirements and translate them into technical solutions
• Perform root cause analysis for integration and data issues
• Act as a liaison between business teams and external vendors to resolve EDI-related challenges
• Provide ongoing application support and maintenance for SBI and related integration platforms
• Serve as the primary point of contact for vendor onboarding and issue resolution
• Coordinate with internal and external stakeholders (vendors, business teams, upstream/downstream systems)
• Ensure smooth communication and resolution of onboarding and production issues
• Provide guidance and mentoring to junior team members
• Collaborate across teams including application support, integration development, and infrastructure
• Contribute to process improvements, documentation, and best practices

Requirements

• Strong experience with: IBM Sterling B2B Integrator (SB2Bi)
• EDI Onboarding / Integration
• Business Analysis and Application Support
• Hands-on experience with EDI standards: ANSI X12, EDIFACT, XML, IDocs
• Technical Expertise: Trading partner setup, onboarding, and configuration
• AS2 communication setup and certificate management
• File transfer protocols: SFTP, FTPS, VAN
• EDI mapping, translation, and troubleshooting
• Experience with integration ecosystems and data flow monitoring
• 5+ years of experience in B2B/EDI integration using Sterling SB2Bi
• Experience in onboarding and supporting trading partner integrations
• Prior experience in production support and incident management environments
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Ability to work in a fast-paced, support-driven environment
• Capability to mentor and guide team members

Working Conditions: Must be available to work Eastern Time Zone (ET) hours; ability to support production environments and coordinate with global teams if required; preferably Detroit, Michigan area – but open to other physical locations.

Qualifications

• Experience in supply chain / retail EDI environments
• Familiarity with integration tools such as Informatica, TIBCO, or Mulesoft
• Understanding of BPML workflows and Sterling process modeling
• Exposure to CI/CD and automation in integration environments (nice to have)